Dashia Harris
Apopka
Summary
Customer Service Representative with 5+ years experience, with the ability to build productive relationships ,resolve complex issues all while multitasking and displaying confidence. I can be the best in my position as well as a great asset to the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
AssistRx
02.2023 - 11.2023
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
Customer Service Representative
TTEC
08.2021 - 01.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information.
Pharmacy Technician Representative
Walgreens Central Pharmacy Operations
11.2018 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Customer Service Representative
SunPass Customer Service Center
08.2016 - 10.2018
- Inbound calls
- Filing disputes
- Receiving payments
- Updating account infomation
Education
High School -
Evans High School
Orlando, FL01.2013
Skills
- Customer Care/ Service
- Time Management
- Microsoft Software
- Data analysis
- Exceptional communication
- Insurance Verification
- Information Collection
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Patient Access Specialist
AssistRx
02.2023 - 11.2023
Customer Service Representative
TTEC
08.2021 - 01.2022
Pharmacy Technician Representative
Walgreens Central Pharmacy Operations
11.2018 - 03.2020
Customer Service Representative
SunPass Customer Service Center
08.2016 - 10.2018
High School -
Evans High School
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