Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dashua Williams

Mesa,AZ

Summary

Seasoned Dispatch Lead with a robust background in transportation, notably at MTM Transportation. Excelled in training dispatchers, enhancing service efficiency, and ensuring ADA compliance. Demonstrated strong work ethic and patient care skills, significantly reducing dispatch errors. Proven ability in streamlining operations and fostering team cohesion, making impactful contributions to customer satisfaction and operational success.

Overview

4
4
years of professional experience

Work History

Dispatch Lead

MTM Transportation
06.2024 - 01.2025
  • Train and mentor new paratransit dispatchers on scheduling procedures, customer service standards, and compliance regulations.
  • Monitor dispatcher performance, providing feedback and coaching as needed
  • Assign tasks and responsibilities to dispatchers based on workload and priorities.
  • Coordinate with other departments, including maintenance and operations, to address vehicle issues impacting service.


Dispatcher

MTM Transportation
10.2023 - 06.2024
  • Managing and coordinating public transportation schedules by assigning routes to drivers, monitoring vehicle locations, responding to customer inquiries regarding arrival times and vehicle status, and ensuring efficient service delivery while maintaining high customer service standards, all within the system and protocols.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.

Dispatcher

Transdev
03.2023 - 10.2023
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.

Paratransit Driver

Transdev
11.2022 - 03.2023
  • Worked different route every day based on changing passenger locations and destinations.
  • Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
  • Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.

Home Health Aide

K&K Health Systems
06.2021 - 05.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Education

Medical Assists Diploma -

Anthem College
St Louis Park, MN
05-2010

High School Diploma -

North High School
Minneapolis, MN
06-1992

Skills

  • Transportation
  • Dispatch software
  • Strong work ethic
  • Patient care

Timeline

Dispatch Lead

MTM Transportation
06.2024 - 01.2025

Dispatcher

MTM Transportation
10.2023 - 06.2024

Dispatcher

Transdev
03.2023 - 10.2023

Paratransit Driver

Transdev
11.2022 - 03.2023

Home Health Aide

K&K Health Systems
06.2021 - 05.2022

Medical Assists Diploma -

Anthem College

High School Diploma -

North High School

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