Dasia Smith
Monroe,NC
Summary
I am Goal -focused and dedicated. Proactive and friendly professional with strengths in customer service, time management and effective planning. Effective with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call environments.
Overview
8
8
years of professional experience
Work History
Sales Associate
Hibbett Sporting Goods
Charlotte, NC
08.2021 - Current
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
Head Waiter
Waffel House
Monroe, NC
10.2019 - 06.2021
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Calculated charges, issued table checks and collected payments from customers.
Cashier
Walmart
Charlotte, NC
11.2018 - 12.2019
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
Cashier
Quick Trip
Charlotte, NC
12.2018 - 10.2019
- Operated cash register, collected payments and provided accurate change.
Food Preparation Worker
Firehouse Subs
Charlotte, NC
01.2017 - 12.2017
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
Education
High School Diploma -
Commonwealth High School
Charlotte, NC08.2021
Skills
- High-volume dining
- Point of Sale (POS) system operations
- Plating and presentation
- Service prioritization
volunteered at KCS Transportatation and Logistics for Secretarial Skills
Very proficient in the office setting, answering phones, taking messages and filing.
Timeline
Sales Associate
Hibbett Sporting Goods
08.2021 - Current
Head Waiter
Waffel House
10.2019 - 06.2021
Cashier
Quick Trip
12.2018 - 10.2019
Cashier
Walmart
11.2018 - 12.2019
Food Preparation Worker
Firehouse Subs
01.2017 - 12.2017
High School Diploma -
Commonwealth High School