DaVante Dilling
New Orleans,Louisiana
Summary
Dynamic insurance agent, skilled in client relations and policy knowledge. Proven track record in upselling and enhancing customer engagement, fostering trust and loyalty. Adept at data entry and maintaining compliance, contributing to streamlined processes and improved service delivery. Committed to professionalism and ethical standards in all interactions.
Overview
1
1
year of professional experience
Work History
Insurance Agent
Globe Life
New Orleans, LA
08.2025 - Current
- Guided clients through insurance policy options and coverage details.
- Supported lead agents in processing new policy applications and renewals.
- Learned industry regulations and compliance requirements to ensure accurate service delivery.
- Developed proficiency with agency management software for tracking client interactions.
- Contributed to team efforts in maintaining up-to-date client records and documentation.
- Participated in training sessions to understand sales techniques and customer engagement strategies.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Data Entry Clerk
Upwork.com
01.2025 - 08.2025
- Accurately entered and updated client information in databases to maintain data integrity.
- Assisted in organizing and categorizing documents for efficient retrieval and processing.
- Utilized spreadsheet software to track project progress and facilitate data analysis.
- Implemented quality checks to ensure accuracy of entered data, reducing errors significantly.
- Supported team by providing timely updates on project status and potential issues.
- Streamlined data entry processes, enhancing overall productivity and reducing turnaround times.
- Collaborated with team members to identify areas for process improvement and efficiency gains.
Sales Associate
Nola Management
New Orleans, LA
10.2024 - 01.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Collaborated with team members to ensure timely execution of promotional campaigns.
Education
Bachelor of Arts - Business Administration And Management
Talladega College
Talladega, AL05.2022
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Account management
- Upselling
- Business planning
- Data entry
- Relationship building
- Critical thinking
- Policy Knowledge
- Customer engagement
- Administrative functions
- Call center customer service
- Sales reporting
- Document control
- Financial due diligence
Languages
Spanish
Limited Working
Timeline
Insurance Agent
Globe Life
08.2025 - Current
Data Entry Clerk
Upwork.com
01.2025 - 08.2025
Sales Associate
Nola Management
10.2024 - 01.2025
Bachelor of Arts - Business Administration And Management
Talladega College