Dynamic Community Director with expertise in tenant relations and community engagement. Proven track record in enhancing resident satisfaction and optimizing operational performance through strategic marketing initiatives.
Overview
8
8
years of professional experience
Work History
Community Director
Gallery Residential
04.2026 - Current
Directed operations for 320-unit luxury multifamily community from pre-opening through lease-up, ensuring smooth transition and occupancy goals.
Oversaw leasing strategy, developed team capabilities, and enhanced resident satisfaction to improve overall community performance.
Led outreach marketing initiatives, enhancing community visibility and engagement at trade shows and networking events.
Build relationships with local businesses and referral partners.
Develop and manage annual operating budgets.
Establish vendor partnerships and negotiate service contracts.
Coordinate operational setup with FPL, USPS, water utilities, and water meter installation.
Coordinate startup purchasing for office, maintenance, amenities, and operational needs.
Senior Community Manager
RPM Living
07.2024 - 04.2026
Oversaw operations of 422-unit multifamily community, ensuring optimal performance and resident satisfaction.
Increased leasing activity by 15% through targeted marketing campaigns.
Implemented resident retention strategies to improve lease renewals.
Reduced operating expenses by 20% through vendor negotiations and energy-efficient initiatives.
Created annual operating budgets and tracked financial performance to align with organizational goals.
Conducted market analysis to establish competitive rental pricing.
Compiled operational reports on occupancy, collections, and maintenance performance to inform strategic decision-making.
Supervised maintenance staff, contractors, and vendors.
Conducted property inspections and ensured regulatory compliance.
Senior Property Manager
Kittle Property Management
09.2023 - 07.2024
Managed daily operations of a 292-unit multifamily community.
Managed renovations, capital improvement projects, and lease-up activities to increase property value.
Enhanced operational performance and financial results through strategic management.
Led leasing, maintenance, janitorial, and office staff to ensure optimal community operations.
Conducted hiring, coaching, training, and performance evaluations.
Prepared forecasting, variance reports, and executive presentations.
Leasing Director
Lincoln Property Management
09.2021 - 09.2023
Managed marketing, advertising, and leasing strategies to achieve occupancy goals.
Developed leasing strategies to enhance occupancy rates and maximize revenue.
Directed leasing operations for a 436-unit multifamily community.
Led leasing team operations to deliver exceptional customer service and enhance tenant satisfaction.
Produced detailed occupancy, traffic, and leasing performance reports to inform strategy.
Leasing and Marketing Assistant
Lincoln Property Management
03.2018 - 09.2021
Developed and implemented targeted marketing strategies to promote available units effectively.
Coordinated property tours for prospective tenants, enhancing customer engagement and satisfaction.
Assisted in maintaining online property listings, ensuring accuracy and up-to-date information.
Facilitated resident events, fostering community engagement and tenant retention initiatives.
Collaborated with leasing team to streamline application processes, improving efficiency and response time.
Won Leasing Agent of the year and New Comer of the Year 246 leases