Davey Egbert
Magna,UT
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
8
8
years of professional experience
Work History
Program Specialist
Utah Board Of Pardons And Parole
448 East Winchester Street, Murray Utah, 84107
06.2021 - Current
- Received incoming phone calls and emails and provided timely responses to inquiries.
- Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate positive outcomes.
- Schedule/maintain Board hearing calendars to ensure offenders are seen in a timely manner by the Board of Pardons.
- Participated in the new outreach process to collaborate with teams to streamline information processes and enhance efficiency.
- Increased organizational transparency by promoting open communication channels among departments and the public.
Criminal Information Specialist
Utah Board Of Pardons And Parole
448 East Winchester Street, Murray, Utah 84107
08.2020 - 06.2021
- Assisted patrons with complex inquiries, providing expert guidance and personalized support throughout the process.
- Handling, sorting, uploading and distributing incoming mail from offenders and public mail.
- Ensuring that letters are uploaded correctly to UDOCA so that BOPP has an electronic copy of all documents.
- Uploading weekly conducted hearings to UDOCA.
- Enter Decisions involving COVID releases, Rescissions of parole dates and Reinstatements of parole dates.
- Back up of helping our Result team enter decisions onto OTRACK that were made by the board.
- Back up of helping our Disclosure team Disclose files for offenders who are scheduled for a hearing and are anticipating their blue packets of information from the board.
- Back up helping schedule tentative calendars for hearings and also scheduling final calendars, this includes using COURT LINKS to ensure that offender has no pending charges and is ready to be scheduled
Office Specialist II
Utah Department Of Corrections
Draper, UT
01.2018 - 08.2020
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and attorneys professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routed callers appropriately or taking detailed messages when necessary.
- Attending meetings and provided detailed minutes and also distributing minutes to necessary parties.
- Enhanced team productivity by delegating tasks to those supervised effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Business Administration
Salt Lake Community College
05-2017
General Studies
Salt Lake Community College
Salt Lake City, UT05-2017
Nursing Science
University of Utah
Salt Lake City, UTHigh School Diploma -
Cyprus High School
Magna, UT06-2014
Skills
- Persuasive communication style
- System enhancement
- Problem-Solving
- Attention to Detail
- Active Listening
- Relationship Building
Timeline
Program Specialist
Utah Board Of Pardons And Parole
06.2021 - Current
Criminal Information Specialist
Utah Board Of Pardons And Parole
08.2020 - 06.2021
Office Specialist II
Utah Department Of Corrections
01.2018 - 08.2020
Business Administration
Salt Lake Community College
General Studies
Salt Lake Community College
Nursing Science
University of Utah
High School Diploma -
Cyprus High School