Davian Davis
Raleigh,NC
Summary
Experienced and motivated Branch Service Manager with a background testing, diagnosing and correcting diesel mechanical issues. Great communicator with an organized approach. Has a solid understanding of priorities. Skillfully trains and mentors team members to optimize performance and improve quality of atmosphere. Reliable, hard-charging and dedicated in resolving concerns. A well rounded Service Manager that's very knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to create loyal, satisfied customers. Hiring, training, motivating and monitoring performance of all service department staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Service Manager
MCT Companies
Garner, NC
02.2021 - 06.2023
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Managed 15 technical professionals accomplishing safety, repairs and growth objectives.
- Checked and Authorized payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Coordinated preparation of external audit materials and external financial reporting.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Shop Foreman/Service Advisor
SpartanNash
Norfolk, VA
02.2020 - 12.2020
- Mentored team members to succeed and advance within department and company.
- Ordered supplies and managed inventory.
- Managed group of 9 professionals building trust, motivation and growth objectives.
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission clutches.
- Evaluated vehicle systems to assess function and uncover defects.
- Assisted shop personnel and helped create cohesive and well-rounded technical environment centered around customer service, teamwork and learning.
Diesel Technician
Penske Truck Leasing
Norfolk, VA
10.2018 - 02.2020
- Conducted successful road service for remote breakdowns and verified safe and operational return of company's equipment.
- Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission clutches.
- Removed malfunctioning parts and repaired components or installed new ones.
- Evaluated vehicle systems to assess function and uncover defects.
- Repaired electrical wiring harness, starting and charging systems.
- Installed new vehicle systems and components.
- Utilized computer programs and visual inspections to diagnose problems with brakes, steering and transmissions.
- Diagnosed systems by troubleshooting malfunctions and tracing problems.
Aviation Support Equipment Technician
U.S. Navy Active Duty
Norfolk, VA
10.2014 - 10.2018
- Inspected and repaired flight-line equipment. Inc. Diesel, Electrical, Hydraulic, Pneumatic, and Cryogenics.
- Serviced and repaired air conditioning and refrigeration systems.
- Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned, organized and executed daily maintenance tasks.
Education
Associate of Science - Information Technology
ICOHS College
San Diego, CA09.2024
Diesel Technology
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FL04.2015
Skills
- Fleet Management
- Inspection Procedures
- Maintenance and Repair
- Complex Problem Solving
- Customer Service
- Time Management
- Critical Thinking
- Decision Making
Certification
- Class B CDL - 2018 - Present
- Lean Six Sigma - White Belt
- Lean Six Sigma - Yellow Belt
- Carrier TRU Certified
- Carrier APU Certified
Timeline
Branch Service Manager
MCT Companies
02.2021 - 06.2023
Shop Foreman/Service Advisor
SpartanNash
02.2020 - 12.2020
Diesel Technician
Penske Truck Leasing
10.2018 - 02.2020
Aviation Support Equipment Technician
U.S. Navy Active Duty
10.2014 - 10.2018
Associate of Science - Information Technology
ICOHS College
Diesel Technology
Center For Naval Aviation Technical Training (CNATT)
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