Holden Dougherty
San Antonio
Summary
Dynamic leader in fleet management with a history of improving operational efficiency and customer satisfaction. Expertise in hiring, training, and mentoring teams to ensure compliance with safety regulations and deliver high-quality service across multiple locations.
Overview
11
11
years of professional experience
Work History
Branch Service Manager
Penske Truck Leasing
San Antonio
05.2024 - Current
- Led hiring, training, scheduling, and evaluation of maintenance supervisors and technicians.
- Oversaw preventative maintenance schedules, contributing to high shop quality and customer satisfaction.
- Ensured compliance with company policies and safety regulations, promoting operational integrity.
- Managed daily branch operations for over 800 pieces of equipment, resulting in improved service efficiency.
Maintenance Supervisor
Penske Truck Leasing
Lubbock
02.2021 - Current
- Prioritized and assigned work to align with customer needs.
- Ensure quality, compliance and safety of Penske's assets.
- Controlled repair, inventory, and labor costs to maintain budget compliance.
- Meet and exceed customer satisfaction.
- Coached and mentored technicians and CSRs to enhance skill development.
- Monitor associate work levels.
- Managed facility operations to ensure a clean and safe working environment., assuring a clean and safe working environment.
Branch Service Manager
Penske Truck Leasing
Lubbock
01.2022 - 05.2024
- Led hiring, training, scheduling, and evaluation of maintenance supervisors and technicians to build a skilled workforce.
- Oversaw preventative maintenance schedules to maintain shop quality and support customer satisfaction.
- Managed daily branch operations for over 800 pieces of equipment, improving service response times.
- Ensured consistent compliance with company policies and safety regulations throughout operations.
Tech 1
Penske Truck Leasing
Lubbock
08.2020 - 02.2021
- Diagnosed and repaired major components, including engines, transmissions, and differentials, ensuring optimal vehicle performance.
- Executed preventive maintenance on truck and trailer equipment independently and efficiently.
- Replacing complete assemblies, turbochargers, fuel system components, etc.
- Utilized Penske's tools and technologies to document, research, and perform repairs, enhancing accuracy in basic vehicle diagnostics.
- Maintained cleanliness and safety in work area.
- Learning new skills through Penske's technician training.
Lead Technician
Penske Truck Leasing
San Antonio
03.2019 - 08.2020
- Ensured vehicle maintenance and safety for customers, contributing to overall service quality.
- Repaired and troubleshot major components, including engines and transmissions, enhancing vehicle performance and reliability.
- Maintained clean and safe work area by organizing tools and properly disposing of waste, optimizing repair processes using Penske's tools and technologies.
- Learning new skills through Penske's technician training.
Tech 2
Penske Truck Leasing
Dilley
08.2017 - 03.2019
- Ensured vehicle maintenance and safety for customers.
- Utilized Penske's tools and technologies to log, research, and complete repairs, including basic diagnostics.
- Performed preventative maintenance, including tire replacements, rotations, and vehicle component lubrication. Some electrical system repairs, and cooling system maintenance on gas and diesel engine vehicles.
- Partnering with my manager to learn new skills using Penske's technician training and hands-on coaching.
- Assisted with various projects to support team objectives.
Tech 3
Penske Truck Leasing
San Antonio
04.2017 - 08.2017
- Performed preventive maintenance services on truck and trailer equipment to ensure optimal functionality. on truck and trailer equipment with little or no supervision and in a timely manner.
- Conducted vehicle readiness inspections, ensuring tires, fluids, and other maintenance items were in optimal condition.
- Developed skills through training and hands-on coaching to execute minor repairs, including tire installation, rotation, and preventive maintenance.
- Maintained cleanliness and safety standards in facilities, contributing to a positive experience for customers and associates. our facilities are clean, safe environments for our customers and associates.
Service Coordinator
Discount Tire
Houston
08.2015 - 07.2017
- Coordinated tire rotation and changing to streamline workflow.
- Supervised and directed a crew of 6 to ensure operational effectiveness.
- Coordinated customer service interactions to enhance client satisfaction and loyalty.
- Managed scheduling for service appointments and staff assignments effectively.
- Assisted in training new employees on company policies and procedures.
Window Installer
Medina Glass
Devine
06.2015 - 03.2017
- Delivered customer service through consultations, addressing inquiries, and installing windows to ensure client satisfaction.
- Coordinated client meetings to visualize projects and present accurate cost estimates.
- Replaced and adjusted motorized and manual window-raising mechanisms to restore functionality and enhance user experience.
- Obtained windshields and windows for specific makes and models of vehicles; identifying and correcting any defects prior to installation.
Education
Diesel Mechanics -
Universal Technical Institute
Houston, TX, US01-2016
Skills
- Fleet Management
- Quality control
- Operational Efficiency
- Technical Documentation
- Problem-solving abilities
- Leadership
- Deadline Driven
- Customer relationship
Timeline
Branch Service Manager
Penske Truck Leasing
05.2024 - Current
Branch Service Manager
Penske Truck Leasing
01.2022 - 05.2024
Maintenance Supervisor
Penske Truck Leasing
02.2021 - Current
Tech 1
Penske Truck Leasing
08.2020 - 02.2021
Lead Technician
Penske Truck Leasing
03.2019 - 08.2020
Tech 2
Penske Truck Leasing
08.2017 - 03.2019
Tech 3
Penske Truck Leasing
04.2017 - 08.2017
Service Coordinator
Discount Tire
08.2015 - 07.2017
Window Installer
Medina Glass
06.2015 - 03.2017
Diesel Mechanics -
Universal Technical Institute