Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Manager
Cracker Barrel
08.2021 - Current
Handled customer concerns with knowledgeable support to achieve overall satisfaction and maintain long-term loyalty.
Optimized labor costs by closely monitoring schedules and adjusting staffing levels according to business needs
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Assistant General Manager
Dairy Queen
04.2020 - 08.2021
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
Dining Room Shift Leader
Frisch's Big Boy
02.2016 - 08.2019
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Overnight Facility Attendant/ Building Maintenance/Custodian at Cracker Barrel Old Country StoreOvernight Facility Attendant/ Building Maintenance/Custodian at Cracker Barrel Old Country Store