David Alicea
Katy,TX
Summary
Accomplished Lead License and Permit Specialist with a strong track record in program administration and operational oversight. Proven ability to support staff training and career development initiatives while ensuring strict adherence to regulatory and compliance standards. Adept at streamlining processes, enhancing efficiency, and communicating effectively with stakeholders. Brings expertise in coordinating training efforts and delivering comprehensive administrative support to drive program success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
License and Permit Specialist
Texas Department Of Public Safety
Houston, TX
08.2020 - Current
- Serves as liaison to the Assistant Manager and Supervisor in managing duties and responsibilities in their absence.
- Evaluates and vets prospective hires through structured interviews to ensure alignment with organizational needs.
- Educates employees and the general public on license and permit processing, policies, and procedures.
- Resolves customer and employee issues at the lowest level.
- Administers check rides, composes employee schedules, and audits transactions and bank records.
Operations Manager
United States Army
Multiple Locations
05.1999 - 06.2020
- Assigned, trained and supervised tasks, coordinated work schedules, managed work flow and approved leave for a team of 32 personnel.
- Planned and coordinated operations between other federal and state agencies to support department operations.
- Researched regulations, policies, and state and federal laws in order to advise and problem solve for leadership and customers.
- Prepared and briefed monthly reports to senior leadership in order to help staff achieve goals and objectives.
Education
A.S - General Studies
Central Texas College
Killeen, TX2019
Skills
- Supervisory/Leadership Skills
- Staff and Training Development
- Project Management
- Research and Comprehension
- Interpersonal Skills
- Complex Problem Solving
Certification
- Certified Commercial Examiner (CCE)
- Certified Commercial Knowledge Examiner (CCKE)
- Basic Driver Certification Examiner(BDCE)
- Army Senior Leaders Course
- Hazardous Materials Family Safety Course
Timeline
License and Permit Specialist
Texas Department Of Public Safety
08.2020 - Current
Operations Manager
United States Army
05.1999 - 06.2020
A.S - General Studies
Central Texas College