Leslie Hernandez
Edinburg,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
LICENSE PERMIT SPECIALIST
Texas Department Of Public Safety Driver License Mega Center
Edinburg, TX
01.2023 - Current
- Determines the legal needs and requirements of driver license and i1. Meets and deals with the general public in professional and courteous manner; answers general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, organ donation, Department employment, and other Department and state agency services. Receives and reviews original and permit applications, duplicates, modifications and renewals.dentification card applicants.
- Screens application forms to ensure applicant qualification. Approves applications for license and permits based on state regulations, administrative codes, and agency policies and procedures. Provides interpretation of licensing and permitting requirements and applicable various agency and statutory requirements.
- Makes and properly interprets National Driver Records (NDR), Problem Driver Pointer System (PDPS), Commercial Driver License Information System (CDLIS), SAVE (System Alien Verification and Entitlement) and other external system inquiries to determine applicants' eligibility for licensing.
- Inspects motor vehicles for safety prior to road test; verifies evidence of financial responsibility; checks for registration and/or reciprocity; and describes road test basics to applicant.
Customer Service Representative
Charter Communications, Spectrum
McAllen, TX
03.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Emergency Communications Specialist
City Of McAllen Police Department
McAllen, TX
10.2021 - 02.2022
- Answered calls from automatic routing system and took basic information from callers.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Customer Service Representative
Senture
09.2021 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cnc Grind Measure Loader Quality Inspector
Avalign Cutting Instruments
04.2014 - 07.2021
- Inspected orthopedic instruments with accuracy, reporting problems or defects quickly.
- Performed preliminary, in progress, hidden damage and final product inspections.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
Education
High School Diploma -
Edinburg North High School
Edinburg, TX05.2006
Skills
- Information intake
- Interpersonal Communication
- Excellent Communication
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Clerical Support
- Computer Skills
Certification
- Licensed Telecommunications Operator Licence
- Certified CPR AED by The American Red Cross
Timeline
LICENSE PERMIT SPECIALIST
Texas Department Of Public Safety Driver License Mega Center
01.2023 - Current
Customer Service Representative
Charter Communications, Spectrum
03.2022 - 01.2023
Emergency Communications Specialist
City Of McAllen Police Department
10.2021 - 02.2022
Customer Service Representative
Senture
09.2021 - 10.2021
Cnc Grind Measure Loader Quality Inspector
Avalign Cutting Instruments
04.2014 - 07.2021
High School Diploma -
Edinburg North High School