DAVID ALVARADO
Oswego,IL
Summary
Dependable worker serving diverse needs of clients through interpersonal communication. Focused on maintaining client satisfaction while following organizational policies. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Goal oriented with a passion for growing business.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
03.2021 - Current
- Consecutively interact with clinical staff and physicians to effectively schedule and direct patients through Northwestern Medicine systems in a friendly manner
- Navigate the Electronic Medical Record EMR to Identify and collect patient demographic information
- Adhere to organizational policies and procedures to complete tasks
- Meet department and individual quality metrics
- High level of professionalism and experience in dealing with highly confidential information.
Sales Associate
Blain's Farm and Fleet
11.2019 - 01.2021
- Marketed company reward programs to promote customer loyalty
- Helped order product to customers' homes when product not available in store
- Contributed to team success by completing jobs quickly and accurately.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Cashier Specialist
Walmart
06.2019 - 08.2019
- Maintained well-stocked cashier lanes and store shelves to promote strong sales
- Handled checkout lines to ensure a fast and quick experience for customers
- Assisted cashier team with resolving problems and maintaining efficiency
- Monitored self-checkout systems and provided assistance when required.
Customer Service Representative
Under Armour
12.2017 - 05.2019
- Educated customers on promotions to enhance sales and help them find products that fit needs
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices, and upcoming company changes
- Communicated accurate information about promotions and products, providing exceptional customer service and driving retention
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Education
Bachelor of Arts in Organizational/ Corporate Communication -
Northern Illinois University
12.2020
Associate of Arts and Sciences -
Waubonsee Community College
Sugar Grove, IL12.2015
Skills
- Fluent in Spanish
- Proficient with Epic and Microsoft Office
- Detail oriented
- Team player with the ability to work independently when needed
- Data entry proficiency
- HIPAA Compliance
- Paging Systems
Timeline
Patient Access Specialist
Northwestern Medicine
03.2021 - Current
Sales Associate
Blain's Farm and Fleet
11.2019 - 01.2021
Cashier Specialist
Walmart
06.2019 - 08.2019
Customer Service Representative
Under Armour
12.2017 - 05.2019
Bachelor of Arts in Organizational/ Corporate Communication -
Northern Illinois University
Associate of Arts and Sciences -
Waubonsee Community College