Annette May
El Paso,TX
Summary
Highly organized and detail-oriented individual with a focus on client satisfaction and administration.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Qurate Retail
El Paso, TX
07.2022 - 12.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Laboratory Assistant
El Paso Community College
El Paso, TX
02.2020 - 10.2020
- Adhered to all laboratory requirements and enforced compliance with regulations.
- Sanitized workstations and instruments to avoid cross-contamination.
- Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
Customer Service Representative
Rice Garden
El Paso, Texas
10.2018 - 04.2019
- Helping customer by serving food.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
Driver
Uber
El Paso, Texas
05.2017 - 12.2017
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Transported clients to specified destinations safely and on-time.
Cashier
Buffalo Stop -Subway
Lone Oak, Texas
11.2014 - 04.2015
- Ensuring excellent customer service while catering to customers’ needs.
- Maintained clean and orderly checked out areas and completed other general duties.
- Stocked shelves, engaged in sales Inventory.
- Cashier-handling both departments (restaurant and convenient store)
Education
Bachelor of Science -
Texas Tech University
Lubbock, TX05.2025
Associate of Science - Psychology
El Paso Community College
El Paso, TX05.2023
Skills
- Bilingual
- Microsoft Office Proficient
- Punctuality
- Hard-working
- Customer relations
- Calm under pressure
- Creative Problem Solving
- De-escalation Techniques
Timeline
Customer Service Specialist
Qurate Retail
07.2022 - 12.2023
Laboratory Assistant
El Paso Community College
02.2020 - 10.2020
Customer Service Representative
Rice Garden
10.2018 - 04.2019
Driver
Uber
05.2017 - 12.2017
Cashier
Buffalo Stop -Subway
11.2014 - 04.2015
Bachelor of Science -
Texas Tech University
Associate of Science - Psychology
El Paso Community College