Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

David Ball

Bayville

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Associate

Jim Curley Buick GMC
11.2022 - Current
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Crew Trainer

Bubbakoos Burritos
10.2018 - 04.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Line Worker

Jersey Mike's Subs
06.2013 - 04.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Certificate For Taking The Class - Audio Engineering

Ocean County Vocational Technical Institute
Lakehurst NJ
06-2015

General Education

Brick Memorial High School
Brick NJ
06-2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Creative problem resolution
  • Listening skills
  • Problem-solving skills
  • Excellent people skills
  • Goal oriented

Accomplishments

  • With Bubbakoos Burritos, I went from Dishwasher to Corporate Trainer in a few years.
  • Supervised team of 50+ staff members.
  • Related to my work in the Audio Engineering field, I was a sound engineer as a freelance when my band was on tour.

Certification

  • Certified Sales Consultant, Jim Curley Buick GMC - Current
  • Certified Audio Engineer, OCVTS Lakehurst - 2015-2016


Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • I am a musician, I have been playing Bass Guitar for 20 years I can play a little piano guitar and drums as well but bass is my favorite
  • Movies and video games as well love the escapism of that art media
  • Love the beach I surf when I can
  • I enjoy helping others and giving back to the community
  • Hanging with friends

Timeline

Sales Associate

Jim Curley Buick GMC
11.2022 - Current

Crew Trainer

Bubbakoos Burritos
10.2018 - 04.2022

Line Worker

Jersey Mike's Subs
06.2013 - 04.2015

Certificate For Taking The Class - Audio Engineering

Ocean County Vocational Technical Institute

General Education

Brick Memorial High School

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