Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

David Ballesteros

Ryan
Lubbock,TX

Summary

Dynamic and dedicated professional with extensive experience in customer service at HEB Grocery Store. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in cash handling and management, consistently achieving high accuracy in transactions while fostering repeat business through strong relationships. Committed to maintaining a clean and efficient work environment.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Cashier

HEB Grocery Store
03.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Experience in other departments with food handling. Ex Meat and Seafood.

Service Crew Member/Kitchen Cook

Panda Express
02.2022 - 03.2023
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Kept customers and crew areas organized.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.

Kitchen Line Cook

Whataburger
07.2021 - 03.2022
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained a clean and organized workstation, ensuring compliance with health department regulations.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Education

High School Diploma -

Cypress Lakes High School
Katy, TX

Associate of Science -

Lone Star College
Houston, TX

No Degree - Electrical Engineering

Texas Tech University
Lubbock, TX
05-2028

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling and management
  • Complex Problem-solving
  • Clear communication
  • Problem-solving
  • Honest and dependable
  • Customer service excellence
  • Time management skills

Interests

  • Martial Arts- Won in Brazilian Jujitsu competitions such as American Grappling Federation and World League Jujitsu Won a Muay Thai tournament in Houston Texas being Competitive Game League tournament

Timeline

Cashier

HEB Grocery Store
03.2023 - Current

Service Crew Member/Kitchen Cook

Panda Express
02.2022 - 03.2023

Kitchen Line Cook

Whataburger
07.2021 - 03.2022

High School Diploma -

Cypress Lakes High School

Associate of Science -

Lone Star College

No Degree - Electrical Engineering

Texas Tech University

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David BallesterosRyan