David Bauman
Goose Creek,SC
Summary
Experienced customer service professional with a proven ability to enhance client interactions and elevate service quality. Recognized for collaborative approach and consistent delivery of exceptional results. Reliable team player thriving in dynamic environments, adapting seamlessly to evolving demands. Strong communication skills and expertise in conflict resolution enable effective address of challenges and ensure customer satisfaction.
Overview
33
33
years of professional experience
Work History
Customer Experience Coordinator
Encore Global
04.2024 - Current
- Was the main point of contact for clients once they reached the island
- Interacted with clients using the same 5-star standard as the Sanctuary hotel
- Updated Encore systems when it came to revisions of upcoming clients
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
AV Lead Technician
Encore Global
06.2023 - 04.2044
- Setting up the audio and visual element for small to large scale events
- Traveled throughout the South, incorporating myself into new environments when needed
- Interacted with clients on a daily basis, keeping up with the standards of a 5-star resort
- Participated in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.
- Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
- Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
Produce Associate
Walmart
01.2023 - 06.2023
- Unloading heavy pallets on a daily basis
- Sorting and organizing produce to prevent the sale of spoiled food
- Interacting with a variety of customers
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with weekly inventory counts.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
Archival Intern
Charleston Public Library
01.2022 - 05.2022
- Maintained up-to-date knowledge about current trends and developments in archiving through regular professional development opportunities.
- Contributed to the accessibility of archived materials by creating detailed finding aids for researchers.
- Participated in outreach initiatives to promote awareness and usage of the archives among various stakeholders.
- Assisted with the digitization of physical records, ensuring future preservation and ease of access for users.
Back of House
Free Play Dogs
05.2017 - 12.2018
- Handled always-changing daily challenges
- Handled not only my own assignments but also helped with front-of-house duties
- Working around unique customer needs
Concession/Cashier
Oregon Zoo
06.2011 - 11.2012
- Handled over 2,000 dollars on a daily basis during peak season
- Multilingual environment
- Taught over 15 new hires in multiple positions
Education
B.S of Science - History, Religious Studies
Utah State University
Logan, UT05.2021
Skills
- Training and coaching
- Logistics support
- Solutions management
- Problem-solving skills
- Reliability
- Educational programming
- Customer Engagement
Awards
- Wheatley Institute Conference on religion and the environment, Brigham Young University, Spring 2020
- Phi Alpha Theta membership, Utah State University, Spring 2020
- History Club president, Fall 2018
- Undergraduate Teaching Fellow, Fall 2020, Spring 2021
- Graduate Level Classwork, Fall 2021-Fall 2022
Timeline
Customer Experience Coordinator
Encore Global
04.2024 - Current
AV Lead Technician
Encore Global
06.2023 - 04.2044
Produce Associate
Walmart
01.2023 - 06.2023
Archival Intern
Charleston Public Library
01.2022 - 05.2022
Back of House
Free Play Dogs
05.2017 - 12.2018
Concession/Cashier
Oregon Zoo
06.2011 - 11.2012
B.S of Science - History, Religious Studies
Utah State University
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