David Bluel
Tacoma,WA
Summary
Hardworking Table Games Supervisor with training in customer relations and conflict resolution. Skilled at observing operations, coordinating records and satisfying guests. Works great with security and table staff to manage problems.
Overview
5
5
years of professional experience
Work History
Floor Supervisor
Emerald Queen Casino
2019.10 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
Education
High School Diploma -
Curtis Senior High School
University Place, WA05.2019
Skills
Team Leadership
Employee Motivation
Policy Enforcement
Critical Thinking
Positive Attitude
Customer Satisfaction
Conflict Resolution
Surveillance monitoring
Quick Decision-Making
Security awareness
Timeline
Floor Supervisor
Emerald Queen Casino
2019.10 - Current
High School Diploma -
Curtis Senior High School
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