David Britton
Aurora,CO
Summary
Dynamic professional with over 6 years of relevant experience in customer-facing roles, adept at handling order entry, troubleshooting issues, and ensuring customer satisfaction. Possesses strong communication skills, proven conflict resolution abilities, and a track record in managing customer inquiries and timely delivery. Skilled in utilizing administrative tools and CRM software to facilitate exceptional service.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Sales Associate
Beds by Design
Centennial, CO
05.2026 - Current
- Guided customers through product selection to enhance shopping experience.
- Developed product knowledge to assist clients in making informed purchasing decisions.
- Implemented visual merchandising strategies to optimize store presentation and drive sales.
- Maintained inventory accuracy using point-of-sale systems for efficient stock management.
- Collaborated with management to execute marketing campaigns and in-store events successfully.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Field Supervisor
GBS Enterprises Roofing
Greenwood Village, CO
08.2023 - 04.2026
- Coordinated continuously with vendors to ensure resource availability and support seamless operations
- Planned and scheduled field activities to meet strict timelines and operational priorities
- Evaluated team performance and progress, making proactive adjustments to maintain efficiency
- Maintained team focus to complete milestones on schedule
- Managed workover and completions engineering assignments and operator's completion plan
Lead Driver
Elite Logistics LLC
Denver, CO
07.2017 - 03.2023
- Delivered exceptional customer service by managing product transitions from warehouse to customer sites with accuracy
- Communicated regularly with dispatch to adapt delivery routes and meet customer needs
- Drove extensive daily routes serving multiple customers, ensuring timely deliveries
- Handled loading and unloading in strict alignment with product specifications
Sales Representative
American Dream Home Improvement Inc.
Centennial, CO
08.2016 - 07.2017
- Developed strong customer relationships using consultative sales techniques to drive revenue growth
- Conducted cold-calling and follow-ups to secure new business and expand client base
- Delivered on-site product demonstrations to educate customers and address concerns effectively
- Maintained ongoing communication to assess satisfaction, resolve complaints, and promote new offerings
- Adapted sales approaches to meet individualized client needs and maximize sales opportunities
- Implemented marketing strategies that increased revenue and customer satisfaction
Sales Representative
Asap Roofing & Exteriors Inc.
Denver, CO
03.2014 - 02.2016
- Utilized diverse sales techniques to build customer relationships and increase sales
- Performed cold-calling and lead follow-ups to generate new revenue streams
- Delivered product demonstrations at customer sites and events to highlight key features
- Managed challenging accounts to build rapport and enhance revenue opportunities
Field Supervisor
Apex Roofing Consultants LLC
Centennial, CO
02.2012 - 09.2014
- Ensured vendor resource availability through continuous communication and coordination
- Planned and scheduled field activities to align with operational timelines and priorities
- Monitored team performance and progress, implementing proactive adjustments
- Directed teams to complete milestones efficiently and on time
- Managed workover and completions engineering assignments and operator's completion plan
Education
Automotive Repair (Associates) - undefined
Lincoln College of Technology
Denver, COHigh School Diploma -
Bellville High School
Bellville, TXSkills
- Achieved seamless order entry processes by assisting customers effectively
- Enhanced customer communication through strategic engagement across multiple channels
- Empowered decision-making by providing relevant and timely information to customers
- Optimized data management with proficient computer skills for efficiency
- Resolved customer inquiries through effective email correspondence in a timely manner
- Delivered timely assistance to customers through well-managed phone communications
- Resolved customer issues in real-time by engaging via live chat
- Elevated customer satisfaction levels by promptly addressing complaints
- Overcame customer challenges through effective problem-solving techniques
- Consistently met deadlines by organizing tasks efficiently and managing time wisely
Certification
- Driver's License
- OSHA 30
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Sales Associate
Beds by Design
05.2026 - Current
Field Supervisor
GBS Enterprises Roofing
08.2023 - 04.2026
Lead Driver
Elite Logistics LLC
07.2017 - 03.2023
Sales Representative
American Dream Home Improvement Inc.
08.2016 - 07.2017
Sales Representative
Asap Roofing & Exteriors Inc.
03.2014 - 02.2016
Field Supervisor
Apex Roofing Consultants LLC
02.2012 - 09.2014
Automotive Repair (Associates) - undefined
Lincoln College of Technology
High School Diploma -
Bellville High School