David Brown
Hesperia,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
2000
2000
years of post-secondary education
Work History
Customer Service Representative
Bad ass sheet metal (626) 6176306
Hesperia
05.2024 - Current
- Assisted customers with inquiries and product selection.
- Handled order processing and tracking for timely deliveries.
- Resolved customer complaints through effective communication.
- Provided information on sheet metal products and services.
- Developed strong customer relationships to encourage repeat business.
Construction Laborer
Browns service company (951) 8429131
Banning, CA
02.2015 - 11.2023
- Assisted skilled tradespeople in various construction tasks and projects.
- Maintained a clean and organized worksite to ensure safety and efficiency.
- Loaded and unloaded materials from trucks and storage areas.
- Followed safety protocols to minimize risks during construction activities.
- Prepared job sites by setting up tools and equipment as needed.
- Collaborated with team members to complete tasks on schedule.
- Carried tools and equipment between job sites as required.
- Performed general clean-up activities onsite including sweeping and disposing of debris.
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Loaded and unloaded building materials, tools, and machinery.
- Maintained a safe work environment by adhering to safety regulations and guidelines.
- Installed structures or fixtures using hand or power tools per plan drawings.
- Provided support to skilled tradespeople including carpenters, masons, plumbers, electricians.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Inspected completed work to ensure quality standards were met.
- Measured dimensions for foundations or other structures prior to pouring concrete or erecting walls.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Controlled traffic passing near, in or around work zones.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
Education
South Hills High School
West Covina , CaSkills
- Order processing
- Customer support
- Complaint resolution
- Product knowledge
- Safety compliance
- Quality assurance
- Effective communication
- Coordination
- Creative problem solving
- Project management
- High-energy attitude
- Problem-solving
- Product sales
Timeline
Customer Service Representative
Bad ass sheet metal (626) 6176306
05.2024 - Current
Construction Laborer
Browns service company (951) 8429131
02.2015 - 11.2023
South Hills High School