Hi, I’m
David Cabral
Cambridge,MA
Summary
Proven leader at Northeast Security Inc, adept in operations management and staff supervision, significantly enhancing customer satisfaction and team productivity. Skilled in employee scheduling and customer service, I foster a positive work environment and drive business growth through strategic planning and effective team leadership.
Overview
19
years of professional experience
4
years of post-secondary education
Work History
Northeast Security Inc
Assistant Manager
02.2006 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed staff hiring, training and supervision.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Northeast Security Inc
Shift Supervisor
02.2006 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Applied security, safety, and loss prevention strategies during shifts.
- Responded to and resolved customer questions and concerns.
- Managed shift operations, monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
Bunker Hill Community CollegeCharlestown, MA
No Degree from Computer Engineering
2001
Cambridge Rindge And Latin SchoolCambridge, MA
High School Diploma
09.1997 - 06.2001
Skills
Customer Relations
Staff Supervision
Staff Management
Workload Management
Employee Scheduling
Operations Management
Recruiting and interviewing
Customer Service
Team Leadership
Computer Skills
Hiring and Training
Schedule Management
Team motivation
Product and service knowledge
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Cape Verdean Creole
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of twenty two staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancement401k matchCompany CultureTeam Building / Company RetreatsHealthcare benefitsPaid sick leavePaid time offFlexible work hoursPersonal development programsCertification
- American Management Association Training - November 2023
Timeline
Assistant Manager
Northeast Security Inc
02.2006 - Current
Shift Supervisor
Northeast Security Inc
02.2006 - Current
Cambridge Rindge And Latin School
High School Diploma
09.1997 - 06.2001
Bunker Hill Community College
No Degree from Computer Engineering
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