David Campbell
Coeur d'Alene,ID
Summary
Operations Manager with extensive experience at FedEx Freight, specializing in logistics management and team development. Successfully implemented standard operating procedures that increased workflow efficiency and operational effectiveness. Strong focus on safety compliance and creating a productive work environment, consistently resolving customer complaints to maintain high satisfaction levels.
Overview
11
11
years of professional experience
Work History
Operations Manager
FedEx Freight
Spokane, Washington
10.2024 - Current
- Directed daily operations to ensure efficient workflow and optimal resource allocation.
- Managed team schedules and delegated tasks to maximize productivity.
- Developed and implemented standard operating procedures to enhance efficiency.
- Coordinated training programs for new hires to improve operational knowledge.
- Oversaw recruitment, selection, onboarding, and training to fulfill staffing needs.
- Provided guidance and training to operations staff to meet company objectives.
- Ensured compliance with safety regulations while maintaining a safe work environment.
Operations Supervisor
Fed Ex Freight
Spokane, WA
07.2022 - 10.2024
- Identified enhancement areas and developed strategies to improve operational effectiveness.
- Managed daily operations, including personnel scheduling, task assignment, and progress monitoring.
- Evaluated staff performance and provided constructive feedback for continuous improvement.
- Maintained accurate records of employee attendance and performance evaluations.
- Ensured compliance with safety regulations across all workplace activities.
- Resolved customer complaints promptly to uphold satisfaction standards.
- Prepared and presented operational performance reports to management team for review.
City Driver
Fed Ex Freight
Spokane, WA
10.2014 - Current
- Loaded and unloaded freight with a hand truck or dolly.
- Verified delivery information including recipient's signature.
- Ensured safe operation of vehicles by adhering to all applicable laws and regulations.
- Reported any incidents to the supervisor in a timely manner.
- Maintained accurate logs of working hours and of vehicle service record.
- Drove trucks from distribution centers to customer locations in a safe and courteous manner.
- Provided excellent customer service by delivering products on time as scheduled.
- Communicated daily with dispatch regarding route status updates, delays.
- Conducted pre-trip inspections on assigned trucks according to company guidelines.
- Ensured proper handling of hazardous materials when necessary, according to federal law regulations.
- Processed paperwork accurately including bills of lading, invoices, manifests, waybills.
- Investigated damaged goods complaints promptly and resolved them efficiently.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Education
Some College (No Degree) - Electrical Engineering
ITT Technical Institute - Spokane Valley
Spokane, WASkills
- Performance monitoring and evaluation
- Safety compliance
- Logistics management
- Financial administration
- Staff supervision and development
- Task delegation
- Problem-solving
Accomplishments
PSP Service Center of the Year FY2025
References
References available upon request.
Timeline
Operations Manager
FedEx Freight
10.2024 - Current
Operations Supervisor
Fed Ex Freight
07.2022 - 10.2024
City Driver
Fed Ex Freight
10.2014 - Current
Some College (No Degree) - Electrical Engineering
ITT Technical Institute - Spokane Valley