David Carter
Katy,TX
Summary
Goal-driven Retail Manager with 8-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Kohls Department Store
Pearland, TX
05.2022 - Current
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling, weekly/bi-weekly price change events, and assisting customers.
General Merchandise and Fulfillment Team Leader
Target
Houston, TX
01.2022 - 05.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Led a team of dedicated business owners over toys, sporting goods, entertainment, stationary, and baby hardlines to ensure freight was processed in a timely manner.
- Ensured all floor sets were planned and executed effectively.
- Held team accountable to ensure backroom location accuracy was above company standards.
- Ensured price changes were done daily and weekly.
- Led a team of fulfillment experts responsible for picking and packing all of our in store pickup orders, and ship from store orders, and ensured we met goals on time.
- Conducted frequent audits on the floor to ensure product was on the shelves appropriately, and shelf capacities were accurate.
Service and Engagement Team Leader
Target
Houston, TX
12.2020 - 01.2022
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained store cleanliness and sanitation through spill station inspections, safety walks, and addressing any spills in a timely manner.
- Engaged guests with proactive strategies to understand needs and develop successful solutions.
- Helped implement processes to increase our Target circle transactions from 35% to 50% weekly.
- Helped implement processes to insure we met and exceeded our red card application goals year to date.
- Led a team to drive quality service to in store pick up and drive up guests.
Store Manager
Hot Topic
Katy, TX
04.2019 - 12.2020
- Update promotions weekly in compliance to company standards, including signage and product placement.
- Responsible for updating pricing via markdowns weekly and merchandising products accordingly.
- Held monthly floor sets to increase sales based on season and company standards.
- Trained and staffed the store with competent employees to succeed when store manager was.
- Completely re-staffed the management team and trained them on Loss Prevention and selling behavior, as well as how to properly coach other employees.
- Created and held competitions to increase productivity within the sales associates.
- Upheld morale during peak seasons and sales periods.
- Increased sales by 11.5% to last year.
Assistant Manager
Hot Topic
Houston, TX
07.2014 - 03.2019
- Assisted store manager in driving sales in order to beat our year to date plans.
- Conducted monthly floor sets to provide fresh merchandising for seasonal product.
- Responsible for hiring and training new sales associates for seasonal and non-seasonal roles.
- Held competitions to drive sales in order to beat sales goals.
- Upheld morale during seasonal periods with peak traffic.
- Led team in merchandising to comply with company standards.
- Weekly promotion changes including signage and markdowns.
Education
Bachelor's - Psychology
University of Houston
12.2016
Skills
- POS systems operations
- Merchandising
- Customer relations
- Issue resolution
- Recruiting and hiring
- Supervision and training
- Schedule management
- Employee development
Timeline
Assistant Store Manager
Kohls Department Store
05.2022 - Current
General Merchandise and Fulfillment Team Leader
Target
01.2022 - 05.2022
Service and Engagement Team Leader
Target
12.2020 - 01.2022
Store Manager
Hot Topic
04.2019 - 12.2020
Assistant Manager
Hot Topic
07.2014 - 03.2019
Bachelor's - Psychology
University of Houston