David Cashier
Summary
Dynamic leader with a proven track record at Rally House, enhancing team performance and customer satisfaction through strategic thinking and effective team coaching. Excelled in operations management and personnel development, significantly boosting revenue generation. Skilled in retail inventory management, demonstrating a results-driven approach with a focus on continuous improvement.
Overview
5
5
years of professional experience
Work History
Store Manager
Rally House
07.2022 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Rally House
05.2022 - 07.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Manager in Training
Rally House
02.2022 - 05.2022
- Enhanced supervisory and leadership abilities by working closely with mentoring Store Manager.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Oversaw activities of ten-person team completing operations and orders, disciplining and motivating employees to maximize performance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Sales Team Leader
Rally House
01.2021 - 02.2022
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Used POS system to process sales, returns, online orders, and gift card activations.
Landscaper
Falkis Landscaping
03.2020 - 04.2021
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained grounds by trimming, weeding, and general clean-up.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Removed debris and waste from outdoor areas.
- Inspected gardens for pests, weeds and diseases.
Sales Associate
Rally House
10.2020 - 01.2021
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Cleveland Cavaliers
09.2019 - 02.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Arts - History
Cleveland State University
Cleveland, OH05.2022
High School Diploma -
North Royalton High School
North Royalton, OH06.2017
Skills
- Team Development
- Store Merchandising
- Supply Ordering
- Operations Management
- Customer Service Management
- Personnel development
- Retail Inventory Management
- Employee Training
- Revenue Generation
- Training and mentoring
- Strategic thinker
- Team leadership and coaching
Timeline
Store Manager
Rally House
07.2022 - Current
Assistant Store Manager
Rally House
05.2022 - 07.2022
Manager in Training
Rally House
02.2022 - 05.2022
Sales Team Leader
Rally House
01.2021 - 02.2022
Sales Associate
Rally House
10.2020 - 01.2021
Landscaper
Falkis Landscaping
03.2020 - 04.2021
Sales Associate
Cleveland Cavaliers
09.2019 - 02.2020
Bachelor of Arts - History
Cleveland State University
High School Diploma -
North Royalton High School