David Cerda
Kingman,AZ
Summary
Result-driven Bilingual Lead Generator adept at customer service and expertly converting leads into loyal customers. Seeking new challenges in a company that values exceptional skills and a strong work ethic.
Overview
19
19
years of professional experience
Work History
Direct Sales Representative
Altice USA Optimum
Kingman, AZ
06.2024 - 09.2024
- Created a sales pipeline for the Internet and communication industry, increasing monthly average revenue by interacting with potential customers daily
- Thoroughly canvassing Kingman's city residential area by performing Door-to-door internet & mobile sales
Flooring Specialist & Lead Generator
Home Depot
Lake Forest, CA
08.2017 - 09.2024
- Handled consumer complaints related to carpets and upholstery to address concerns and answer questions
- Answered store and merchandise questions and led customers to wanted items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Provided detailed estimates of labor costs, material costs, and time frames for completion of projects
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Assisted with marketing campaigns to drive lead generation
Sales & Marketing Coordinator
Sam's Club
Irvine, CA
06.2011 - 05.2016
- Delegated work to staff, setting priorities and goals
- Assisted in product development by providing input on customer preferences
- Performed administrative tasks such as scheduling appointments for marketing drives
- Performed biweekly Sam's club credit card & memberships promotion drives at Walmart stores
- Delivered consistent one-on-one and group training sessions to help new recruits improve skills and selling techniques
- Organized tradeshows and events to promote Sam's club membership and services
- Provided support to the sales team in order to reach monthly goals
Field Marketing Representative
Restaurant Depot
Fountain Valley, CA
05.2005 - 08.2011
- Collected and analyzed market research data for use in forecasting
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services
- Interviewed and hired talented individuals to add value to marketing team
- Collaborated with advertising and promotion managers to promote products and services
- Planned and organized public relations and promotional events
- Analyzed customer feedback to improve the quality of products and services
- Coordinated marketing events for showcasing product and service offerings
- Canvassed 24 zip codes quarterly thoroughly for Quality customer service and support
Education
Commercial And Advertising Art -
UNIVA
GuadalajaraSkills
- Interdepartmental Collaboration
- New Client Acquisition
- Telephone and Email Etiquette
- Persuasive Strategies
- Verbal Communication
- Written Communication
- Customer Service
- Lead Generation
- Bilingual Communication
Timeline
Direct Sales Representative
Altice USA Optimum
06.2024 - 09.2024
Flooring Specialist & Lead Generator
Home Depot
08.2017 - 09.2024
Sales & Marketing Coordinator
Sam's Club
06.2011 - 05.2016
Field Marketing Representative
Restaurant Depot
05.2005 - 08.2011
Commercial And Advertising Art -
UNIVA
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