David Crittenden
Summary
Dynamic Shift Lead Manager with a proven track record at Wharf Casual Seafood, excelling in team motivation and employee training. Recognized for enhancing customer satisfaction and optimizing inventory management, while fostering a positive workplace culture. Committed to safety and quality assurance, ensuring efficient operations and high-performance standards.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Wharf Casual Seafood
03.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
Shift Leader
Barberitos
02.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
No Degree - Business
Southern New Hampshire University
Hooksett, NHSkills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Cash handling
- Energetic and enthusiastic
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Training and mentoring
- Quality assurance
- Shift leadership
Timeline
Shift Lead Manager
Wharf Casual Seafood
03.2024 - Current
Shift Leader
Barberitos
02.2022 - 04.2023
No Degree - Business
Southern New Hampshire University
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