David Dahlke
Sioux Falls,SD
Summary
Dynamic sales leader with proven expertise in customer relationship management and product merchandising. At Furniture Mart USA, excelled in driving sales through innovative strategies, achieving significant revenue growth. Skilled in time management and upselling, adept at fostering long-term client relationships and mentoring teams for peak performance. Demonstrates exceptional sales closing abilities, enhancing store profitability and customer satisfaction.
Results-oriented sales professional with track record of generating revenue and fostering client relationships. Adept at identifying customer needs and providing effective solutions to drive business growth. Reliable team player with focus on collaboration and adaptability, ensuring alignment with dynamic business goals. Proven skills in communication and strategic planning.
Overview
18
18
years of professional experience
Work History
Sales Consultant
Furniture Mart USA
03.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Store Manager
Brandon Ace Hardware
05.2018 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Austad's Golf
02.2007 - 10.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
No Degree - Business Management
University of Wisconsin, Parkside
Kenosha, WIBachelor of Arts -
University of Houston
Houston, TXSkills
- Time management
- Customer relationship management
- Upselling and cross selling
- Sales closing
- Objection handling
- Consultative sales
- Exceeds sales goals
Timeline
Sales Consultant
Furniture Mart USA
03.2023 - Current
Store Manager
Brandon Ace Hardware
05.2018 - 02.2023
Store Manager
Austad's Golf
02.2007 - 10.2016
No Degree - Business Management
University of Wisconsin, Parkside
Bachelor of Arts -
University of Houston
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