David Demarcus Hughes
Huntsville,AL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Guest Service Representative
Homewood Suites by Hilton
09.2026 - Current
- Welcome guests upon their arrival and assign rooms.
- Managed online and phone reservations, ensuring accurate bookings and guest satisfaction.
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Welcomed guests upon arrival, assigned rooms, and ensured smooth check-in process.
- Provided detailed information about hotel services, available rooms, rates, and amenities to enhance guest experience.
Guest Service Representative
Hampton Inn & Suites/Home 2 Suites
- Welcome guests upon their arrival and assign rooms.
- Managed online and phone reservations, ensuring accurate booking and guest satisfaction.
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Welcomed guests upon arrival and assigned rooms, creating a positive first impression and facilitating smooth check-in.
- Provided detailed information about hotel services, available rooms, rates, and amenities to enhance guest experience.
Service &Engagement Assistant Team Leader/Member/Starbucks Barista
- Responsible for operating espresso machines, handling cash transactions, maintaining a clean workspace, and fostering a welcoming atmosphere.
- Greet customers warmly and provide friendly, helpful assistance throughout their shopping experience
- Handled customer concerns and resolved issues promptly, escalating to management for complex cases.
- Handle customer concerns and resolve issues promptly, escalating to management when necessary
- Promoted Target’s current deals, membership programs, and services to enhance customer engagement and satisfaction
- Operate cash registers efficiently, processing transactions accurately and quickly
- Promote Target’s current deals, membership programs (e.g., Target Circle), and services (e.g., order pickup)
- Provided exceptional customer service by preparing and serving high-quality coffee and beverages, contributing to a welcoming atmosphere in a fast-paced environment.
- Follow all safety, loss prevention, and company policies to protect customers and merchandise
Contract Specialist, DLA-Fuels Program-Maintenance and Services Support Branch
U.S. Army Corps of Engineers, Engineering and Support Center
04.2025 - 07.2026
- Conduct market research and procurement planning to determine contract strategy
- Conducted market research and procurement planning to inform contract strategy development
- Evaluate contractor proposals for responsiveness, technical merit, and price/cost reasonableness
- Negotiated terms, conditions, and pricing with vendors to secure favorable contract outcomes
- Draft, review, and finalize contract awards and modifications
- Administered contracts post-award, monitoring performance, processing invoices, and managing change orders to ensure compliance and efficiency
- Coordinate with program managers, legal, engineering, and other stakeholders throughout the contract lifecycle
Guest Service Representative/Night Manager on Duty
Hampton Inn & Suites
03.2019 - 03.2020
- Executed check-in and check-out processes, ensuring a smooth arrival and departure experience for guests.
- Coordinated online and phone reservations, optimizing booking accuracy and customer satisfaction.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Inform customers about payment methods and verify their credit card data.
- Delivered information about hotel services, available rooms, rates, and amenities, enhancing guest awareness and decision-making.
- Laid off due to COVID-19 pandemic.
Guest Service Representative/Night Auditor/Night Manager on Duty
Hampton Inn & Suites
04.2018 - 02.2019
- Manage online and phone reservations.
- Coordinated online and phone reservations to ensure seamless guest booking experience.
- Verified customer payment methods and credit card data to ensure secure transactions.
- Registered guests by collecting essential information such as contact details and stay dates. collecting necessary information (like contact details and exact dates of their stay).
- Provide information about our hotel, available rooms, rates and amenities.
- Informed guests about hotel services, room availability, rates, and amenities to enhance their stay.
Food and Beverage Attendant
Homewood Suites- Village of Providence
03.2018 - 08.2018
- Greet customers, make reservations, and seat patrons when tables are available
- Hand out menus and explain menu items and specials
- Took customer orders and communicated with food servers for timely delivery
- Delivered prepared food to patrons and ensured tables were clean for next guests
- Resolved customer complaints by actively listening and providing appropriate solutions.
- Verify customer satisfaction with service and selected food items
- Process customer payments
Front Desk Agent/Night Auditor
Springhill Suites
10.2017 - 01.2018
- Acted as a guest service agent by answering telephone calls from guests seeking to make or cancel hotel reservations. Greeted arriving guests, assigned rooms, issued keys, and collected guest payment and billing information.
- Serves as concierge, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the local area.
- Handled bookkeeping duties, including maintaining a cash drawer, preparing bank deposits, and posting charges for items that guests ordered or used during their stay.
Guest Service Representative/Night Auditor
Hampton Inn & Suites and Home 2 Suites
05.2017 - 10.2017
- Acted as a guest service agent by answering telephone calls from guests seeking to make or cancel hotel reservations.
- Greeted arriving guests, assigned rooms, issued keys, and collected guest payment and billing information.
- As agent answered guest requests for assistance and coordinated with housekeeping, bell service, staff and management to fulfill guest requirements.
- Addressed concerns of dissatisfied guests and found ways to resolve issues to the guests’ satisfaction area.
- Maintained cash drawer, prepared bank deposits, and posted charges for guest orders, ensuring accurate financial records.
Consumables/Sales Floor Team Member/Cashier
Target Retail Store
03.2012 - 05.2017
- Assisted customers in the Grocery Department with product selection
- Assisted with unloading trucks and restocking products to maintain inventory levels
- Displayed products neatly on shelves to enhance customer shopping experience
- Ensured products were displayed neatly on the shelves
- Worked primarily in the Grocery Department
Education
Bachelor of Business Administration - Professional Management, Hospitality Management
University of North Alabama
Florence, AL12-2017
Skills
- Microsoft Office expertise
- Hilton Brand training
- Contract Administration
- Leadership and teamwork
- Guest Service Management
- Effective communication
- Time management
- Analytical problem-solving
- Reservation Management
- Customer Feedback Analysis
- Negotiation
- Front Desk Operations
Accomplishments
- First Service Superstar for the Madison Target store (2816), such a great accomplishment to be the first employee to receive this award and be recognized by all of management and district.
- Received a PG/PG 45 Hourly Performance Award at Target Madison (2816) for my hard work and contributions made to the team, guest, and business.
- Successfully completed DAU Contracting (CON) 1000-series courses: CON 1100, 1200, 1300, and 1400. These are foundational courses primarily for entry-level acquisition professionals pursuing DAWIA Contracting Level I certification.
- Successfully completed the CON 3910/CON 3900 Prep Course, by reviewing key concepts and providing exam strategies. It included Comprehensive review of contracting fundamentals, FAR overview and application, Acquisition process phases (pre-award, award, post-award), Ethics and standards of conduct and Test-taking strategies and practice questions.
Certification
- First Service Superstar for the Madison Target store (2816), such a great accomplishment to be the first employee to receive this award and be recognized by all of management and district.
- Received a PG/PG 45 Hourly Performance Award at Target Madison (2816) for my hard work and contributions made to the team, guest, and business.
- Successfully completed DAU Contracting (CON) 1000-series courses: CON 1100, 1200, 1300, and 1400. These are foundational courses primarily for entry-level acquisition professionals pursuing DAWIA Contracting Level I certification.
- Successfully completed the CON 3910/CON 3900 Prep Course, by reviewing key concepts and providing exam strategies. It included Comprehensive review of contracting fundamentals, FAR overview and application, Acquisition process phases (pre-award, award, post-award), Ethics and standards of conduct and Test-taking strategies and practice questions.
Languages
English
Full Professional
Timeline
Guest Service Representative
Homewood Suites by Hilton
09.2026 - Current
Contract Specialist, DLA-Fuels Program-Maintenance and Services Support Branch
U.S. Army Corps of Engineers, Engineering and Support Center
04.2025 - 07.2026
Guest Service Representative/Night Manager on Duty
Hampton Inn & Suites
03.2019 - 03.2020
Guest Service Representative/Night Auditor/Night Manager on Duty
Hampton Inn & Suites
04.2018 - 02.2019
Food and Beverage Attendant
Homewood Suites- Village of Providence
03.2018 - 08.2018
Front Desk Agent/Night Auditor
Springhill Suites
10.2017 - 01.2018
Guest Service Representative/Night Auditor
Hampton Inn & Suites and Home 2 Suites
05.2017 - 10.2017
Consumables/Sales Floor Team Member/Cashier
Target Retail Store
03.2012 - 05.2017
Service &Engagement Assistant Team Leader/Member/Starbucks Barista
Guest Service Representative
Hampton Inn & Suites/Home 2 Suites
Bachelor of Business Administration - Professional Management, Hospitality Management
University of North Alabama