David Dickerson
Shreveport,LA
Summary
Adept in effective negotiation and complex problem-solving. Excelled in enhancing customer satisfaction and efficiency, securing competitive pricing, and mastering product and service knowledge. Achieved significant improvements in job site efficiency through strategic vendor relationships and specialized tool utilization.
Overview
23
23
years of professional experience
Work History
Sales Coordinator
Morgan Tool And Supply
Shreveport, LA
10.2008 - 02.2017
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Managed relationships with external vendors for tool repair services, ensuring prompt turnaround times and competitive pricing.
- Negotiated favorable terms with suppliers, reducing costs associated with purchasing replacement parts or tools required for repairs.
- Increased overall job site efficiency through the effective use of specialized tools tailored to specific tasks in the repair process.
- Demonstrated proficiency in various hand tools, power tools, and diagnostic equipment used for maintenance and repair tasks.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
Sales Coordinator
Southern Fastner And Tool
Shreveport, LA
01.1994 - 09.2008
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Received and followed pick sheets to gather merchandise for customer orders.
- Processed cash payments and credit and debit card transactions.
- Operated pallet jacks, forklifts and other equipment regularly.
Education
High School Diploma -
Woodlawn High School
Shreveport, LA05.1992
Skills
- Effective negotiation
- Complex Problem-Solving
- Product and service knowledge
- Multitasking and Prioritizing
- Adaptable to Changing Demands
References
Lonnie Desoto (318) 834-6062
Steven Kinel (318) 464-7663
Dennis Zuniga (318) 773-8004
Timeline
Sales Coordinator
Morgan Tool And Supply
10.2008 - 02.2017
Sales Coordinator
Southern Fastner And Tool
01.1994 - 09.2008
High School Diploma -
Woodlawn High School