David Edmundson
Newton,MA
Summary
Manager leading diverse teams and driving operational excellence across retail, non-profit, arts, entertainment, and tourism sectors. Demonstrates a visionary approach to team leadership, customer service, and inventory management, consistently achieving safety compliance and enhancing customer engagement.
Overview
27
27
years of professional experience
Work History
Manager Visitor Center
Meet Boston
03.2025 - 06.2026
- Hired, trained and managed a staff of 29
- Collaborated with key partners including FIFA, Snowport, Frostival, Pride, and Bamsfest
- Serviced up to 3,000 visitors on a daily basis
- Administered inventory of over 300 skus, and maintained budget
Package Handler
UPS
10.2016 - 02.2019
- Collaborated with team to streamline sorting process, enhancing productivity
- Utilized problem-solving skills to address logistical challenges, improving workflow
- Maintained safety standards, contributing to a secure work environment
Supervisor
Home Depot
10.2004 - 08.2014
- Built strong customer relationships through professional communication, delivering exceptional service and ensuring a positive customer experience.
- Led several departments, enhancing customer service and operational efficiency
- Implemented training programs, improving staff performance metrics
- Resolved complex issues, fostering a collaborative work environment
- Streamlined processes, resulting in measurable productivity gains
- Mentored and developed staff capabilities through hands-on coaching, fostering a culture of continuous improvement and exceptional customer service
- Managed inventory and loss prevention strategies while maintaining compliance with company policies and safety regulations
Manager Trainee
Enterprise Rent-A-Car
08.1999 - 03.2001
- Resolved complex customer concerns and team conflicts, maintaining high service standards while building strong relationships with stakeholders
- Led branch operations, developed sales strategies, and managed fleet logistics while training new staff, resulting in enhanced customer satisfaction and revenue growth
Education
BA - Graphic Design
New England Institute of Art
Brookline, MA06-2008
BS - Political Science
Northeastern University
Boston, MA06-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager Visitor Center
Meet Boston
03.2025 - 06.2026
Package Handler
UPS
10.2016 - 02.2019
Supervisor
Home Depot
10.2004 - 08.2014
Manager Trainee
Enterprise Rent-A-Car
08.1999 - 03.2001
BS - Political Science
Northeastern University
BA - Graphic Design
New England Institute of Art