David Gerkensmeyer
Peoria,AZ
Summary
Seasoned manager bringing extensive experience regarding product training, team building and customer service excellence skills. Set and enforce consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
29
29
years of professional experience
Work History
Store Manager
Tempur-Pedic Flagship Store
11.2017 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Hired and trained a staff of 3 that have been with me since we opened the store in 2019.
- Consistently the point person among the managers as a "go to" contact for questions and answers.
- Have consistently been a top 20 volume store among 108 total company store across the country.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Bedroom Dept Manager
Living Spaces
08.2016 - 10.2017
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Dept Manager / Men's Suits
Dillards Department Store
06.2015 - 07.2016
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager of Market Development
The Rockport Company
06.1995 - 06.2013
- Consulted closely with management to design audience-specific brand communications for external marketing materials and events.
- Built constructive relationships, collaborating with other marketing teams, sales enablement groups, marketplace partners and business leaders to develop cohesive marketing strategies and drive growth.
- Analyzed categorical performance and insights translating into actionable plans for continued growth and development of marketing portfolio.
- Continually maintained and improved company's reputation and positive image in markets served.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Education
Business Management
College of San Mateo
San Mateo, CAHigh School Diploma -
Menlo Atherton High School
Atherton, CASkills
- Team Development
- POS Systems
- Personnel Development
- Employee Training
- Customer Service Management
- Flexible Schedule
- Strategic Thinker
- Customer Service Excellence
Timeline
Store Manager
Tempur-Pedic Flagship Store
11.2017 - Current
Bedroom Dept Manager
Living Spaces
08.2016 - 10.2017
Dept Manager / Men's Suits
Dillards Department Store
06.2015 - 07.2016
Manager of Market Development
The Rockport Company
06.1995 - 06.2013
Business Management
College of San Mateo
High School Diploma -
Menlo Atherton High School