David Goodyear Jr.
Bradenton,FL
Summary
Accomplished, results-driven Senior Auto Damage adjuster who is also skilled at customer service, Expertise in mentoring newer adjusters, and often-times relied on by Supervision to assist in process improvements for both our partner shops, and day-to-day time management of new virtual co-workers.
Overview
20
20
years of professional experience
Work History
Senior Auto Damage Adjuster
GEICO
Lakeland, FL
08.2015 - Current
- Evaluated auto damage claims to assess damages and mitigate repair costs.
- Collaborated with repair facilities to expedite repairs and enhance overall customer satisfaction.
- Communicated effectively with policyholders and claimants to explain claims process, expected outcomes, and reassure them of a quality repair.
- Assisted Supervisors and analysts in recognizing, and developing underperforming shops and making them tier 1 on a consistent basis.
- Mentored new adjusters transitioning from other roles to effectively manage workloads and achieve desired outcomes.
Head Veterinary Technician
Timberlane Pet Hospital
Plant City, FL
10.2006 - 08.2015
- Handled daily operations including patient appointments, conducting patient follow-ups, client education, and prepping for surgical procedures.
- Utilized by St. Pete College as a trainer for their Vet Tech students to gain in-clinic experience.
- Maintained Industry recognized AHAA Accredited Certification, while growing helping to grow the clinic from a start-up to over 8,000 clients.
Education
Bachelor of Science - Supervision And Management
Polk State College
Winter Haven, FL08-2016
Skills
- I-Car Platinum & GEICO Advanced Tech Certified
- Currently rated as GEICO's highest core metric level- 5 rating
- Top 2% adjuster recognition - Exceptional Achievement Award
- Chairman's Club
- Top 10% in severity rating
Timeline
Senior Auto Damage Adjuster
GEICO
08.2015 - Current
Head Veterinary Technician
Timberlane Pet Hospital
10.2006 - 08.2015
Bachelor of Science - Supervision And Management
Polk State College