David Grella

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Drove sales from 4.4 million to 6.2 Million. Consistently a top 10 store in the country for overall customer satisfaction and was just awarded the 2025 Golf Galaxy Legendary Leader award.

• Serve as a consultant and controller to improve patient experience, streamline business operations and increase company efficiency and overall profitability. Created individualized incentive programs for each staff member resulting in a 23% increase in business revenue.

• Served as the sales lead to increase store revenue and improve customer experience and overall satisfaction. Trained and managed a staff of sixteen employees. Responsible for inventory management in addition to providing golf club fittings, swing analysis and club repairs.

• Founded and managed a local restaurant business, growing gross revenue to 1.2 million in annual sales in 2018. Featured in the August edition of Fairfield Magazine as part of their “Best of 2017” issue showcasing Fairfield, Connecticut’s local favorite hot spots across a range of categories. Pronto was chosen in the restaurant category for their customer centric focus in addition to the quality of food.

Owner and operator of North American Wireless Solutions (NAWS) and The Customer Center (TCC) Connecticut and Texas. (Both partnerships started out with Nextel Communications and then with Sprint Wireless once they purchased Nextel) Aligned inventory processes with demand projections to maximize operational and budget efficiency. Recruited, hired and trained over 200 employees for 38 retail stores in two states to become Sprint’s fourth largest master wholesaler. Oversaw business budget planning, accounting functions, inventory management, purchasing and payroll. Started with 3 locations and grew them to 38 in Connecticut and Texas over a 10-year period. At the time of selling the business in 2011, was generating 25 million a year in revenue.

• Owned and operated wireless wholesale distribution center. Represented Bell Atlantic, SNET, AT&T and Omnipoint and was highly knowledgeable about each company’s unique offerings and services. Consistently exceeded sales quotas. Developed and maintained database of existing and potential customers. Managed high value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness. Researched competitive market comparisons and evaluations. Oversaw all purchasing, tracking and management of inventory and commissions.