David Grullon
West New York,US
Overview
6
6
years of professional experience
Work History
Assistant Concierge
Urban playground
Fort Lee, New Jersey
07.2024 - 11.2024
- Lead and manage a team of concierge staff, ensuring high standards of service and efficient operations.
- Oversee guest check-ins/outs and special requests, ensuring seamless service and satisfaction.
- Use Yardi Software to manage reservations, track guest preferences, and streamline communication across teams.
- Manage KeyLink system for secure key distribution, maintaining accurate tracking for guests and residents.
- Coordinate with the leasing office, maintenance, and housekeeping to address resident and guest needs.
- Support event planning and facility management, ensuring smooth operations and safety compliance.
Concierge/Security Officer
Valet King
Hackensack, New Jersey
01.2024 - 09.2024
- Monitored security systems and conducted regular patrols to ensure safety across key areas like the lobby, lounge, and pool.
- Managed building access using BuildingLink and Yardi, including key card registration and visitor check-ins/outs.
- Oversaw traffic flow and ensured proper parking management to maintain security and order.
- Responded to security incidents, including noise complaints, and wrote detailed incident reports.
- Provided logistical support during events and coordinated with management on security-related needs.
Overnight Concierge
Adamas Building Services
Union City, New Jersey
07.2023 - 01.2024
- Managed tenant requests via ConciergePlus, including services like dry cleaning, pet care, and package deliveries.
- Ensured building security by monitoring cameras, conducting door checks to ensure they were locked, and responding to noise complaints.
- Wrote incident reports and enforced safety protocols during overnight shifts.
- Updated and monitored inventory of packages, mail, keys, and other items for accuracy and security.
Concierge/Doorman
1266 apartment
Fort Lee, New Jersey
01.2019 - 01.2023
- Managed lobby traffic, ensured smooth operations, and addressed resident and guest needs promptly.
- Answered phone calls, responded to inquiries, and directed requests to appropriate departments or personnel.
- Secured and organized mail and package deliveries, maintaining accurate inventory for safe pick-up.
- Maintained and updated the concierge log with visitor details and building updates.
- Reported security concerns and incidents to building security to ensure a safe environment.
Education
HIGH SCHOOL DIPLOMA -
Memorial High School
West New York, NJ06.2015
Skills
- Yardi Software, Building Link, Key Link, Concierge Plus, Bilingual, Customer Service, Technology Proficient, Communication skills, Problem-Solving-Critical Thinking
Timeline
Assistant Concierge
Urban playground
07.2024 - 11.2024
Concierge/Security Officer
Valet King
01.2024 - 09.2024
Overnight Concierge
Adamas Building Services
07.2023 - 01.2024
Concierge/Doorman
1266 apartment
01.2019 - 01.2023
HIGH SCHOOL DIPLOMA -
Memorial High School