David Harris Jr.
Washington,DC
Summary
Dynamic EVS Supervisor with a proven track record at Health Center, enhancing service delivery and reducing staff turnover through effective training and mentoring. Skilled in environmental services and customer service, I implemented new cleaning procedures that improved department efficiency and ensured compliance with sanitation standards, fostering a safe and welcoming environment.
Overview
8
8
years of professional experience
Work History
EVS Supervisor
Health Center
Washington, DC
12.2018 - 06.2025
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Reduced staff turnover through effective training, mentoring, and performance feedback for team members.
- Handled emergency situations calmly under pressure while directing staff response efforts effectively.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Completed financial tasks by estimating costs and preparing and managing budgets.
EVS Housekeeper
INOVA
Virgina
10.2017 - 05.2018
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
- Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
- Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
- Improved workflow within the department by identifying opportunities for process improvement and sharing best practices with colleagues.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned elevators, glass, and planters in public areas.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Janitor
St Francis Xavier Hospital
Washington, DC
08.2017 - 01.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Education
High School Diploma - Math , English , Science , Social Studies
Anacostia High School
Washington, DC08.2013
Skills
- Workplace safety
- Waste management
- Scheduling coordination
- Environmental services
- Customer service
- Cleaning and sanitation
- Vacuuming and sweeping
- Cleaning bathrooms
- Workload prioritization
- Housekeeping
- Training and mentoring
- Staff training and development
- Task assignment
- Waste disposal
- Folding clean laundry
- Window cleaning
- Dusting furniture
- Cleaning techniques
- Sanitation standards
- Chemical handling
- Sorting and washing laundry
- Staff scheduling
- Performance evaluation
- Performance improvements
- Mopping and buffing floors
- Problem-solving
- Time management
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Complaints handling
- Grounds maintenance
Languages
English
Timeline
EVS Supervisor
Health Center
12.2018 - 06.2025
EVS Housekeeper
INOVA
10.2017 - 05.2018
Janitor
St Francis Xavier Hospital
08.2017 - 01.2018
High School Diploma - Math , English , Science , Social Studies
Anacostia High School