David Harsted
Minonk,IL
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Country Companies and State Farm. Excelled in enhancing customer satisfaction and streamlining claims processes, demonstrating exceptional teamwork and time management skills. Achieved significant improvements in operational efficiency and policyholder trust.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Map Automotive
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
Claim Representative
Country Companies
- Implemented client feedback into daily tasks, resulting in a higher level of satisfaction and trust from policyholders.
- Managed a high volume of claims, ensuring prompt attention to each case.
- Conducted regular audits on processed claims to maintain quality control standards within the department.
- Maintained comprehensive knowledge of insurance policies and regulations, leading to accurate decision-making on claim eligibility.
Auto Underwriter
Country Companies
- Reviewed applicant information thoroughly, ensuring proper identification of potential risks and adherence to company guidelines.
- Adjusted policy coverage limits based on specific client requirements, offering tailored solutions that met diverse needs.
Claims Specialist
State Farm
01.1998 - 12.2024
Education
Bachelor Of Science In Economics - Economics
Illinois State University
Normal, IL12.1986
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Claims Specialist
State Farm
01.1998 - 12.2024
Sales Associate
Map Automotive
Claim Representative
Country Companies
Auto Underwriter
Country Companies
Bachelor Of Science In Economics - Economics
Illinois State University
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