David Hayden
Albuquerque,NM
Summary
Dynamic sales associate with a proven track record at Duke City Games, excelling in customer service and teamwork. Enhanced customer satisfaction through effective problem-solving and organized in-store promotions, driving increased sales revenue. Skilled in cash handling and adept at managing high-pressure situations while fostering strong customer relationships.
Overview
11
11
years of professional experience
Work History
Sales Associate
Duke City Games
01.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Server/Bartender
Fresquez Concessions, LLC
03.2014 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
General Studies
SIATech High School
Albuquerque, NM07-2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Duke City Games
01.2022 - Current
Server/Bartender
Fresquez Concessions, LLC
03.2014 - 03.2020
General Studies
SIATech High School
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