David Hernandez
Huntington Beach,CA
Summary
Hello! I'm thrilled to connect with you. My name is David Hernandez, I find my greatest joy in spending time with my loved ones. Being a father and taking care of my family is a top priority for me. It's a role that has taught me the importance of patience, empathy, and resilience. I cherish the moments we spend together, creating lifelong memories.
In addition to my commitment to family, I also prioritize maintaining close relationships with friends. Friendship is a vital aspect of my life, and I believe in nurturing those connections through meaningful conversations, shared experiences, and supporting one another in both good times and bad... Maintaining a healthy work-life balance is important to me, as it allows me to bring fresh perspectives and creative solutions to my professional endeavors.
I believe that success is built upon collaboration and strong relationships. I value teamwork and enjoy working with diverse groups of individuals to achieve common goals. My natural ability to communicate effectively enables me to build connections and foster productive working relationships across teams and departments.
My technical skills make me a firm believer in continuous learning and development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Too Sweet Detailing
Orange County
06.2017 - 01.2024
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Dispensary Manager
N/A
Santa Ana, CA
09.2015 - 05.2017
- Coordinated special events at the dispensary, drawing in new clientele while offering existing customers unique experiences related to cannabis education or entertainment activities.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Reduced wait times for customers by implementing a streamlined check-in process and improving workflow efficiency.
- Collaborated with marketing teams to develop promotional materials that effectively communicated the benefits of medical cannabis products to potential customers.
- Implemented security measures to protect both employees and valuable inventory from theft or loss incidents.
- Trained employees on proper cannabis handling procedures, resulting in higher product quality and customer satisfaction.
- Monitored industry trends to stay current on new products, technologies, and best practices in cannabis retail management.
- Reported issues to higher management with great detail.
- Increased sales through effective product promotion and staff training in upselling techniques.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
Sale Associate
Farm Fresh To You
Orange County, CA
05.2014 - 06.2015
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Attracted customers and generated sales using promotional materials.
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Used scripts or persuasive sales techniques to convince clients into purchasing.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Maximized efficiency in time management by strategically scheduling visits within geographical areas to minimize travel times between appointments.
- Accelerated company growth by consistently meeting or exceeding personal and team-wide performance goals.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Cesar Chavez High
Santa Ana06.2010
Skills
- Department Oversight
- Customer Relations
- Customer Retention
- Customer Service
- Sales negotiation
- Business Management
- Customer-Oriented
- Performance Improvements
- Management Team Building
Timeline
Owner/Operator
Too Sweet Detailing
06.2017 - 01.2024
Dispensary Manager
N/A
09.2015 - 05.2017
Sale Associate
Farm Fresh To You
05.2014 - 06.2015
High School Diploma -
Cesar Chavez High