Stacy Majors
Winchester,VA
Summary
I am a hard working focus driven individual who strives for success in all areas. People oriented and customer friendly. Works well on my own and also as a team.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Self Employed Services
Winchester, VA
08.2016 - Current
- Own and operate a bread route
- Managing my own business
- Setting up displays and coordinating sales and displays with store and upper management
- Inventories
- Sales events and promotions
- Led startup and creation of operational procedures and workflow planning.
- Developed and implemented successful sales strategies to meet business goals.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Kept records for production, inventory, income and expenses.
- Kept up-to-date on regulatory changes affecting business operations.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Resolved issues quickly through meticulous research and quick decision-making.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Interviewed, trained and supervised employees.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Customer Service Associate
Food lion
Front Royal, VA
09.1995 - 11.2015
- Manage front end employees
- Engage in customer service
- Count cash drawers
- Deposits
- Write schedules
- Attend meetings
- Educated customers on special pricing opportunities and company offerings.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Followed policies and procedures to meet or exceed established performance requirements.
- Used collateral material and documents to share information about services, products and promotions.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Troubleshot shortages and overages to support quality control efforts.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Promoted brand and marketing campaigns to create interest with customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Reviewed account and service histories to identify trends and resolve issues.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Recommended and initiated product offerings to meet customer changing needs.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Improved customer service wait times to mitigate complaints.
Scan Analyst
Food lion
Front Royal, VA
09.1995 - 11.2015
- Ensure correct pricing
- Update weekly pricing
- Change tags
- Print signs
- Promote ad items
- Synthesized multiple sources of data and large data sets to develop reports, tools and metrics.
- Integrated standardized tools and templates to streamline cross-functional project management.
- Optimized website content and promotional messaging to achieve e-commerce conversion and sales goals.
- Conducted workplace compliance training to reduce liability risks.
- Conducted detailed analysis on key trends and findings to summarize findings for leadership.
- Installed system updates to reduce security issues and address vulnerabilities.
- Maintained user confidence and protected operations by keeping information confidential.
Dairy Manager
Food Lion
Front Royal, VA
09.1995 - 11.2015
- Stock and maintain shelves
- Inventory control
- Setting sales displays and promotions
- Managing other employees within the department
- Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices
- Prioritized job duties, delegating tasks to team of [Number] department employees.
- Pulled out of date products from shelves and cases, disposing of items in proper bins.
- Addressed customer questions and explained key information about newly stocked dairy offerings.
- Coordinated position requirements, schedules and production team processes.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
DSD Receiver
Food lion
Front Royal, VA
08.1995 - 11.2015
- Check in vendors
- Key in tickets from deliveries
- Write checks
- Maintain accurate inventories
- Checked in products from each DSD vendor, verifying correct quantities of specified items.
- Assisted in safe unloading of incoming shipments and verified that incoming material arrived in saleable condition.
- Built strong working relationships with delivery personnel and other store employees to optimize working conditions and support business success.
- Identified damaged goods received and processed and completed documentation according to defined processes.
- Delivered requisitioned products and supplies to personnel listed and obtained authorized signatures.
- Monitored activities of personnel in receiving area, training new people in proper and safe procedures to protect store's investment.
- Separated outdated batteries, food and magazines and processed to promote most current products.
- Stocked received merchandise in retail area and arranged to promote sales.
- Organized receipt and processing of products received directly from manufacturer for delivery to sales floor.
- Transitioned received DSD products and other merchandise into store and tracked in inventory logs.
- Received product deliveries and supplies from distribution centers and other suppliers.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Reviewed work orders to check correctness of deliveries.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Maintained clean work area that adhered to strict safety standards.
- Operated inventory management software and completed tasks using ERP applications.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Maintained dock security and monitored entries into and exits from receiving and other secure areas.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered [Software] system.
- Routed received merchandise to proper storage areas according to product specifications.
- Processed material requests from internal customers accurately and efficiently.
- Liaised with vendor representatives to rectify damages and shortages.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
Education
High School Diploma -
Warren County High School
Front Royal, VA06.1997
Some College (No Degree) - Business Administration and Management
Lord Fairfax Community College
Middletown, VASkills
- Marketing Tactics
- KPI Management
- Labor Relations
- Sales Promotion
- Decision Making
- Employee Motivation
- Training Management
- Business Leadership
- Focus and Follow-Through
- Operations Oversight
- Sales Tracking
- Resource Allocation
- Customer Service Management
- Supplier Monitoring
- Team Leadership
- Originality and Creativity
- Department Oversight
- Assignment Delegation
- Management Team Building
- Records Organization and Management
- Mathematical Calculation and Reasoning
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Goal Setting
- Staff Scheduling
- Cost Reduction
- Administrative Management
- Performance Assessment
- Process Improvements
- Finance and Accounting Oversight
- Quality Assurance
- Hiring and Onboarding
- Policy Development and Enforcement
- Performance Evaluation and Monitoring
- Budget Control
Timeline
Owner/Operator
Self Employed Services
08.2016 - Current
Customer Service Associate
Food lion
09.1995 - 11.2015
Scan Analyst
Food lion
09.1995 - 11.2015
Dairy Manager
Food Lion
09.1995 - 11.2015
DSD Receiver
Food lion
08.1995 - 11.2015
High School Diploma -
Warren County High School
Some College (No Degree) - Business Administration and Management
Lord Fairfax Community College