David Hernandez
Houston,TX
Summary
Experienced in supervising shift operations, ensuring adherence to company policies and procedures while providing leadership to staff. Implemented team-building strategies that enhanced employee morale and fostered a collaborative work environment. Trained new hires on essential job functions and safety protocols, contributing to a well-informed workforce. Effectively managed customer complaints by analyzing feedback and providing timely resolutions, thereby improving service delivery.
Overview
2
2
years of professional experience
Work History
Shift Lead Supervisor
Starboard Group
Houston, TX
05.2023 - Current
- Performed disciplinary actions when necessary, following company guidelines.
- Implemented strategies designed to increase morale among workers; organized events such as team-building exercises.
- Coordinated with other departments regarding materials needed for production runs.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed.
- Managed employee breaks and lunches according to established guidelines while maintaining production goals.
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
Education
High School Diploma -
Cypress Falls
Houston, TX05-2025
Skills
- Customer service
- Employee training
- Team building
- Time management
- Leadership skills
- Shift paperwork completion
- Flexible schedule
- Team-building activities
- Positive attitude
- Strategic thinking
- Motivational leadership
- POS system operation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Lead Supervisor
Starboard Group
05.2023 - Current
High School Diploma -
Cypress Falls