David Hernandez
Austin
Summary
Proactive professional with a strong ability to adapt to new challenges and deliver quality results. Proven problem-solving skills and a history of building strong relationships with clients and team members. Committed to supporting team success and achieving organizational goals through effective communication and collaboration. Passionate about continuous learning and professional development, with a strong work ethic and dedication to exceptional service.
Overview
4
4
years of professional experience
Work History
Server
Sterling Events & Catering
Austin
10.2024 - Current
- Informed customers about daily specials and signature menu items.
- Assisted in food preparation for salads, appetizers, and desserts to enhance service speed.
- Collected dirty dishes and glasses, preparing tables for incoming diners.
- Explained menu options to guests, offering suggestions and accurately taking orders.
- Delivered wine selections with appropriate glasses and poured for customers.
- Served food and beverages while confirming order accuracy with patrons.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Maintained professionalism to encourage guest inquiries and order placements.
Counter Salesperson
Ferguson Enterprises LLC
Austin
06.2022 - 06.2025
- Operated cash register to process customer payments accurately and efficiently.
- Organized store displays to enhance product visibility and attract customers.
- Resolved discrepancies between customer orders and actual deliveries promptly.
- Prepared daily sales activity reports for management review.
- Assisted customers in selecting products that fit their needs effectively.
- Answered inquiries regarding prices, availability, and features of merchandise.
- Maintained cleanliness of checkout area by restocking supplies and sanitizing surfaces.
- Tracked shipments from suppliers to ensure timely delivery of merchandise.
Customer Service Cashier
JCPenney
Austin
11.2021 - 02.2022
- Organized customer purchases by type and size for efficient checkout retrieval.
- Maintained fully stocked retail areas throughout each shift.
- Processed payments accurately using cash registers and electronic systems.
- Greeted customers and delivered exceptional service, addressing inquiries promptly.
- Trained new cashiers to enhance team performance and operational efficiency.
- Executed return and exchange processes while adhering to company policies.
- Monitored loss prevention protocols when handling suspicious activities or customers.
- Ensured cleanliness and organization of checkout areas to promote a welcoming environment.
HVAC Helper
Kilgore Industries, LP
Round Rock
08.2021 - 11.2021
- Cut and installed sheet metal parts using hand tools, ensuring precision and quality.
- Inspected components for wear or damage prior to installation into the system.
- Retrieved necessary parts from storage for repairs or installations.
- Adhered to safety protocols while handling hazardous materials.
- Executed ductwork repairs and modifications to enhance system airflow and indoor air quality.
- Maintained cleanliness and professionalism of business entrances.
- Supplied tools, parts, and materials to support team members.
- Lifted and positioned tools, equipment, and parts to facilitate workflows.
Education
High School Diploma -
Harmony School Of Exellence
Austin, TX05-2021
Skills
- Order accuracy
- Customer service
- Team collaboration
- Cash handling
- Problem solving
- Tableside etiquette
- Strong work ethic
- Positive and professional
- Dining customer service
- Professional appearance
- Buffet setup and takedown
- Effective communication
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Server
Sterling Events & Catering
10.2024 - Current
Counter Salesperson
Ferguson Enterprises LLC
06.2022 - 06.2025
Customer Service Cashier
JCPenney
11.2021 - 02.2022
HVAC Helper
Kilgore Industries, LP
08.2021 - 11.2021
High School Diploma -
Harmony School Of Exellence
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