David hernandez
Summary
Dedicated service representative with strong customer service and team leadership skills. Proven ability to enhance operational compliance and implement process improvements for optimal performance.
Overview
30
30
years of professional experience
Work History
Service Representative
LabCorp Regional Lab
Midland
02.2020 - 04.2026
- Collaborated with healthcare providers to facilitate smooth service delivery.
hourly department manager
H.E. Butt Grocery Company
Odessa
06.1996 - 09.2019
- Managed daily operations and ensured compliance with company policies.
- Oversaw inventory management and maintained optimal stock levels.
- Trained and mentored team members to enhance performance.
- Coordinated staff schedules to maximize productivity and coverage.
- Implemented process improvements to streamline departmental workflows.
- Enforced safety protocols to ensure a secure work environment.
- Conducted regular performance evaluations to assess team effectiveness.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Education
High School Diploma -
Hondo High School
Hondo, TX05-1977
Skills
- Customer service
- Inventory management
- Operational compliance
- Performance evaluation
- Process improvement
- Customer relationship management
- Team leadership
- Problem solving
Languages
English
Professional
Spanish
Professional
Timeline
Service Representative
LabCorp Regional Lab
02.2020 - 04.2026
hourly department manager
H.E. Butt Grocery Company
06.1996 - 09.2019
High School Diploma -
Hondo High School