David Hill
750 Heritage Dr Apt 27, Sheridan,AR
Summary
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Overview
15
15
years of professional experience
Work History
Leader
Kohler Co.
09.2021 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on and assigned duties.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Trained employees on individual tasks and assigned duties.
Trainer
Kohler Co
12.2020 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans in order to enhance Performance and improve effectiveness.
- Assessed operator needs to develop effective training plans.
- Delivered in-depth training to workers in Faucet building and customer-Satisfaction roles to promote strong team performance.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient training.
- Delivered orientation to new hires multiple times weekly.
- Determined operational weak points and implemented corrective actions to resolve concerns.
9-1-1 Telecommunicator
Pope County
06.2012 - 11.2020
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Aided senior leadership by collecting research for executive decision-making support.
- Optimized productivity to improve on-time emergency response and life support.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented all details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Customer Service Representative
Asurion
09.2010 - 06.2012
- Provided primary customer support to internal and external customers in fast-paced environment.
- Entered customer interaction details in SMART system to track requests, document problems and record solutions offered.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED -
Cass Civilian Conservation Job Corps Center
Ozark, AR06.2009
Skills
- Staff Management
- Business administration
- Multitasking abilities
- Responsible
- Flexible and Adaptable
- Customer Service
- Detail-oriented
- Computer skills
- Relationship-Building
- Good listening skills
- Teamwork
- Excellent work ethic
- Leadership
- Organization and Time management
- Self Motivated
- Certified TWI instructor
Timeline
Leader
Kohler Co.
09.2021 - Current
Trainer
Kohler Co
12.2020 - Current
9-1-1 Telecommunicator
Pope County
06.2012 - 11.2020
Customer Service Representative
Asurion
09.2010 - 06.2012
GED -
Cass Civilian Conservation Job Corps Center
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