David Hlavach
Walton,OH
Summary
Proven Dispatcher with a track record of managing high-stress situations and enhancing customer satisfaction at P.K. Wadsworth Heating And Cooling. Expert in decision-making and active listening, I excel in fast-paced environments, significantly improving workflow and conflict resolution. Skilled in customer service and data entry, I effectively multitask to meet and exceed operational goals.
Overview
14
14
years of professional experience
Work History
Dispatcher
P.K. Wadsworth Heating And Cooling
09.2017 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of up to 17 fleet vehicles.
- Collaborated with Call Center Representatives to maintain a seamless workflow.
Texas Holdem Dealer
Jack Casino
05.2013 - 08.2017
- Enhanced client satisfaction by providing exceptional service and knowledge of active promotions.
- Improved my performance through effective customer engagement and relationship building.
Dispatcher Clerk
Norfolk Southern
06.2011 - 05.2013
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Improved work flow with timely and accurate information updates during service outages or delays for other dispatchers or companies.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
Education
Bachelors - Sports Marketing
Kent State University
Kent, OH06-2011
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Ability to multi task
Timeline
Dispatcher
P.K. Wadsworth Heating And Cooling
09.2017 - Current
Texas Holdem Dealer
Jack Casino
05.2013 - 08.2017
Dispatcher Clerk
Norfolk Southern
06.2011 - 05.2013
Bachelors - Sports Marketing
Kent State University
Similar Profiles
Kayle JohnsonKayle Johnson
Dispatcher at Air Waves Heating And CoolingDispatcher at Air Waves Heating And Cooling
Mason MackayMason Mackay
Apprentice Air Conditioning Refrigeration Mechanic at CD's Heating and CoolingApprentice Air Conditioning Refrigeration Mechanic at CD's Heating and Cooling
Devon DingessDevon Dingess
Install Technician at Schar Heating And CoolingInstall Technician at Schar Heating And Cooling