David Hollenbeck
Westland,MI
Summary
Dedicated and reliable professional with strong problem-solving and decision-making abilities. Demonstrates a rapid learning curve and a commitment to achieving goals efficiently. Core competencies include adaptability and independence in task management.
Overview
8
8
years of professional experience
Work History
Bellman
Ann Arbor Regent Hotel & Suites
Ann Arbor, MI
05.2023 - Current
- Ensured all guest requests were handled promptly and efficiently.
- Reported room or property issues to maintenance staff for repairs.
- Greeted guests upon arrival and assisted with luggage.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Monitored area surrounding hotel and addressed potentially dangerous people and situations.
- Provided directions and information about the hotel, local attractions, and available services.
- Provided safe driving for guests with the company shuttle van to and from local hospitals.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Helped Maintain a clean parking lot, shoveled snow, and put down salt in the winter time to ensure cleanliness and guest safety.
- Made independent decisions based off of personal judgement and experiences.
Host/Carry-out
Mexican Fiesta
Canton, MI
11.2018 - 10.2019
- Tracked seated guests and available seating.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Answered phones promptly to record and confirm reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
2nd/3rd Man
Gutter Systems of Michigan
Livonia, MI
07.2018 - 10.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Helped maintain a clean work environment on the jobsite
- Operated equipment and machinery according to safety guidelines.
Host/Server
Haydens Bar and Grill
Canton, MI
06.2017 - 05.2018
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted staff by serving food and beverages or bussing tables.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Skills
- Customer service
- Luggage handling
- Shuttle operation
- Problem solving
- Safety awareness
- Guest relations
- Team collaboration
- Time management
- Property maintenance
- Communication skills
- Decision making
- Attention to detail
Timeline
Bellman
Ann Arbor Regent Hotel & Suites
05.2023 - Current
Host/Carry-out
Mexican Fiesta
11.2018 - 10.2019
2nd/3rd Man
Gutter Systems of Michigan
07.2018 - 10.2018
Host/Server
Haydens Bar and Grill
06.2017 - 05.2018
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