Results-driven professional with a proven track record in management and customer service seeking to leverage extensive experience to contribute effectively to a dynamic organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Self Employed
GrubHub/Doordash
08.2021 - Current
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivered packages to customer doorsteps and business offices.
General Manager
Sensible Meals
08.2016 - 09.2018
Led a high-performing operations team responsible for weekly operations valued at ~$200,000.
Directed and mentored a team of 30-35 employees, emphasizing efficiency and precision.
Ensured strict adherence to portion control, food quality, and hygiene standards for thousands of meals.
Implemented innovative procedures that significantly improved per-employee efficiency, enabling increased production without expanding the workforce.
Proactively anticipated production needs to maintain uninterrupted workflow and accommodate rising sales demands.
Barista
The Roosevelt New Orleans, A Waldorf Astoria Hotel
01.2015 - 12.2015
Provided exceptional customer service and hospitality, meeting hundreds of diverse customer needs with professionalism.
Prepared a wide range of coffee beverages and breakfast items in a fast-paced café environment.
Maintained cleanliness and safety standards in accordance with health regulations.
Handled high-volume sales transactions efficiently using an integrated POS system.
Manager
Brooklyn Pizzeria
08.2008 - 12.2014
Delivered friendly and personalized customer service in a welcoming atmosphere.
Managed a fast-paced kitchen environment while ensuring cleanliness and safety standards.
Managed profit and loss (P&L) statements and conducted inventory reports to optimize efficiency and profitability.
Education
Some college -
University of New Orleans
New Orleans, LA
Skills
Quality Assurance
Quality Control
Budget Planning
Operations Management
Strategic Planning
Process Improvement
Customer Relations
Personal Information
Title: General Manager
Work Permit: Authorized to work in the US for any employer
Certification
Comptia A+
Timeline
Self Employed
GrubHub/Doordash
08.2021 - Current
General Manager
Sensible Meals
08.2016 - 09.2018
Barista
The Roosevelt New Orleans, A Waldorf Astoria Hotel