David Hower
Kunkletown,PA
Summary
Dynamic sales associate with proven success at Beltzville Auto Parts, excelling in customer service and product sales. Recognized for building strong customer relationships, enhancing store aesthetics, and efficiently managing cash transactions. Skilled in teamwork and problem-solving, consistently driving repeat business and improving overall store performance.
Overview
13
13
years of professional experience
Work History
Sales Associate
Beltzville Auto Parts
Lehighton, PA
06.2022 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to meet daily operational goals and deliver exceptional service.
- Learned inventory management practices, contributing to stock replenishment and product availability.
- Addressed customer concerns effectively, fostering positive relationships and repeat business opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
NAPA Auto Parts - Genuine Parts
Brodheadsville, PA
09.2021 - 06.2022
- Participated in promotional events, supporting marketing initiatives to increase store visibility and foot traffic.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Mechanic and Assistant Manager
Mavis Discount Tire
Brodheadsville, PA
06.2012 - 09.2021
- Diagnosed mechanical issues using advanced diagnostic tools and techniques.
- Performed scheduled maintenance on various vehicle systems to ensure optimal performance.
- Collaborated with team members to enhance workflow efficiency and reduce downtime.
- Trained junior mechanics on safety protocols and effective repair methods.
- Implemented process improvements that increased service turnaround time by streamlining workflows.
- Developed training materials for new staff, focusing on best practices in vehicle maintenance.
- Managed inventory of parts and supplies, optimizing stock levels for operational efficiency.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
Sales Associate
Bangor Hardware
Bangor, PA
01.2020 - 06.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Bangor High School
Bangor Pa 06.2013
Diploma - Auto Mechanics
Career Institute of Technology
Easton, PA05.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Cash handling
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Product sales
Timeline
Sales Associate
Beltzville Auto Parts
06.2022 - Current
Sales Associate
NAPA Auto Parts - Genuine Parts
09.2021 - 06.2022
Sales Associate
Bangor Hardware
01.2020 - 06.2021
Mechanic and Assistant Manager
Mavis Discount Tire
06.2012 - 09.2021
High School Diploma -
Bangor High School
Diploma - Auto Mechanics
Career Institute of Technology