David Ilac
Twentynine Palms,CA
Summary
Over 25 years of experience in the restaurant industry, bringing expertise in staff training and food safety. Recognized for maintaining high service standards and effectively resolving customer inquiries. Proven track record in enhancing customer satisfaction and retention through dedicated service.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
Kimpton Hotels & Restaurants
Palm Springs, California
07.2023 - Current
- Oversaw daily restaurant operations, ensuring smooth service and high guest satisfaction.
- Trained and supervised staff to maintain high service standards and teamwork.
- Conducted regular inspections to uphold food safety and cleanliness standards.
- Resolved customer inquiries and complaints, improving overall dining experience.
- Trained and supervised staff in customer service, food handling, and safety protocols to maintain high standards.
Restaurant Supervisor
Morongo Casino
Beaumont, California
06.2019 - 06.2023
- Supervised daily restaurant operations, ensuring efficient workflow and high service standards.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Coached subordinate employees to enhance performance and develop skills.
- Resolved customer complaints promptly, maintaining high satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
Restaurant Server
Olive Garden Restaurant
Palm Desert, California
09.2004 - 06.2019
- Provided exceptional service to high volume of daily customers.
- Provided exceptional customer service to enhance dining experiences.
- Took and processed customer orders efficiently and accurately.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Resolved customer complaints quickly to maintain high satisfaction and encourage repeat business.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Ensured cleanliness of dining area to enhance overall guest experience.
- Handled cash transactions and processed payments securely and accurately.
- Executed opening and closing checklists to facilitate efficient restaurant operations.
Education
High School Diploma -
Grace Davis High School
Modesto, CA06-1998
Skills
- Restaurant management
- Food safety compliance
- Inventory control
- Sales analysis
- Staff training
- Customer service excellence
- Customer service best practices
- TIPS certification
- Time management
- Customer focus
- Communication skills
- Consistent work history
Timeline
Restaurant Manager
Kimpton Hotels & Restaurants
07.2023 - Current
Restaurant Supervisor
Morongo Casino
06.2019 - 06.2023
Restaurant Server
Olive Garden Restaurant
09.2004 - 06.2019
High School Diploma -
Grace Davis High School