David Jackson
Pensacola,FL
Summary
General Manager with 20+ years of operational leadership across scheduling, inventory control, and team development. Improved customer satisfaction through process optimization while protecting profitability. Built high-performing retail teams through coaching and cross-team collaboration.
Overview
8
8
years of professional experience
Work History
General Manager
Trulieve
Pensacola, Florida
07.2023 - Current
- Provided multi-unit leadership across three retail locations, overseeing new-store development, construction readiness, staffing, training, and operational launches while also being deployed to underperforming locations to rebuild teams, elevate operational standards, and strengthen overall business execution.
- Partnered with Area Management to execute market expansions, opening two new locations and leading five grand openings, ensuring effective staffing, training, operational readiness, and launch execution per company standards.
- Trained and mentored 17+ General Managers and salaried leaders as a Certified General Manager Trainer, collaborating with Area Management to develop and implement a market-wide leadership training program and leading job fairs and talent-acquisition initiatives to meet staffing needs across multiple locations.
- Led community engagement and market-development initiatives, including clinic events, seafood festivals, and outreach programs to enhance brand visibility, strengthen community ties, and drive customer engagement.
General Manager
Ace Hardware
Gulf Breeze, Florida
05.2022 - 06.2023
- Managed store financial performance, ensuring budget compliance and monitoring expenses to identify opportunities for profitability and operational improvements.
- Directed daily operations of retail hardware location, managing staffing, scheduling, customer service, and store execution to ensure optimal performance.
- Oversaw all inventory and merchandising operations, including ordering, receiving, stocking, product turnover, inventory control, and strategic placement of merchandise to maximize sales and optimize retail floor space.
- Led and developed store associates, conducting performance evaluations and providing feedback to align team development with business goals and operational standards.
Assistant Manager
Lowes Home Improvment
Gulf Breeze, Florida
03.2019 - 05.2022
- Supported leadership of high-volume retail operation generating over $75 million in annual sales, enhancing daily business execution, customer experience, operational standards, and overall store performance.
- Led and developed retail associates through coaching, training, and performance support, strengthening customer service capabilities and ensuring consistent execution of company standards across daily operations.
- Oversaw key store operations including inventory management, replenishment, merchandise presentation, receiving, truck unloading, returns, and safety compliance, ensuring efficient workflows and operational readiness.
- Directed associates across opening, closing, and peak customer-service periods, balancing staffing needs, floor coverage, customer demands, and operational priorities to maintain a productive and service-focused environment.
Education
High School Diploma -
North High School
Skills
Multi-unit retail operations
Leadership and team building
Staff training and development
Store openings and construction coordination
Customer relationship management
- Market expansion
KPI monitoring and action planning
- Inventory control and merchandising
- Budget management and profitability
- Performance management
- Event and promotional planning
Timeline
General Manager
Trulieve
07.2023 - Current
General Manager
Ace Hardware
05.2022 - 06.2023
Assistant Manager
Lowes Home Improvment
03.2019 - 05.2022
High School Diploma -
North High School