DAVID JACOBS
Ambridge,PA
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Account Coordinator
University of Pittsburgh Medical Center
11.2022 - Current
- Ensure all appropriate data is received to process Group Enrollment Forms
- Process Group Enrollment Forms on renewals, revisions, terminations, etc
- Complete special projects assigned by management
- Work with Sales & Account Managers on renewals, revisions and terminations of group business
- Serve as primary internal contact for enrollment and premium billing for various processes
- Collaborate with internal teams for quality improvement processes and procedures.
Sr. Data Entry Operator
Fifthroom Markets Inc.
03.2022 - 09.2022
- Created data files to facilitate large data transfers
- Assisted with creating new Excel formulas for pricing efficiency
- Managed website product availability
- Use of SSMS to perform basic SQL queries.
Sr. Process Associate
Infosys BPM
02.2019 - 11.2021
- Project lead and point of contact for client
- Reworked complex processing deals involving operations errors
- Provided customer support in resolving internal processing errors
- Training of new team members
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- User Acceptance Testing (UAT) for new software launches
- Processed over $50 million dollars of revenue for Microsoft involving complex deals
- Reviewed/validated documents and analysis of data.
Education
Bachelor of Science - Geography/Anthropology
Western Michigan University
Kalamazoo, MI 09.2012 - 05.2016
No Degree - Teaching English As A Second Language
TEFL Universal
05.2001 -
Skills
Attention to Detail
Organization
Interpersonal Communication
Analytical Thinking
Attention to Detail
Microsoft Office Suite
SQL
MC400
Timeline
Account Coordinator
University of Pittsburgh Medical Center
11.2022 - Current
Sr. Data Entry Operator
Fifthroom Markets Inc.
03.2022 - 09.2022
Sr. Process Associate
Infosys BPM
02.2019 - 11.2021
Bachelor of Science - Geography/Anthropology
Western Michigan University
09.2012 - 05.2016
No Degree - Teaching English As A Second Language
TEFL Universal
05.2001 -