Lance Wiggan
Loxahatchee,FL
Summary
Dynamic professional with a robust background in account coordination and security management, excelling in client relationship management and process optimization. Demonstrated expertise in project management, communication, and problem-solving fosters collaboration with teams to drive impactful results. Over twelve years of experience in safety and crime prevention equips a keen ability to mitigate risks and implement effective security measures in high-pressure environments. Committed to maintaining reliability and adaptability while ensuring a strong focus on achieving desired outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Coordinator
GH Labb
Tampa, FL
10.2025 - 01.2026
- Coordinated client communications to enhance project alignment and satisfaction.
- Managed schedules and logistics for multiple accounts, ensuring timely delivery of services.
- Developed and maintained detailed project documentation to support team collaboration.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Updated internal databases with account information to maintain concise, clear records.
Service Advisor
Napleton Chrysler Jeep Dodge Ram
Lake Park, FL
02.2025 - 10.2025
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Coordinated service appointments and managed schedules for optimal workflow efficiency.
- Analyzed customer needs to recommend appropriate services and solutions effectively.
- Assisted in resolving complex customer issues, ensuring prompt communication and follow-up.
Security Specialist
M&M Security
Town Of Palm Beach, FL
02.2018 - 04.2024
- Monitored security systems and responded to alarms and incidents promptly.
- Conducted routine inspections of premises to identify security vulnerabilities.
- Assisted in developing safety protocols to enhance workplace security measures.
- Collaborated with team members to implement effective emergency response plans.
- Provided training on security policies and procedures for staff compliance.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Addressed identified vulnerabilities promptly by collaborating with cross-functional teams for prompt resolution of issues.
- Money Management
- Responsible for operating company owned vehicles and safely driving passengers to and from their destinations.
- Performs minor preventative maintenance to motor vehicles such as checking tire pressure and battery, oil, gas, and water levels.
Education
Associate - Automotive
Palm Beach Community College
Lake Worth, FLHigh School Diploma - undefined
Royal Palm Beach Community High School
Royal Palm Beach, FLSkills
- Customer service
- Account management
- Order management
- Troubleshooting and problem resolution
- Security Camera monitoring
- Keen Observer
- Firearms expertise
- Attention to Detail
- Time Management
- Close Protection
- Critical Thinking
- Team collaboration and leadership
- Defensive Tactics - Vestige Security
Certification
- Florida Security Class D License
- Statewide Firearms Class G Security License
- Florida Concealed Weapon or Firearm License
Timeline
Account Coordinator
GH Labb
10.2025 - 01.2026
Service Advisor
Napleton Chrysler Jeep Dodge Ram
02.2025 - 10.2025
Security Specialist
M&M Security
02.2018 - 04.2024
High School Diploma - undefined
Royal Palm Beach Community High School
Associate - Automotive
Palm Beach Community College